Xiao Ning Koh
Associate Advisor
Summary
I am a highly motivated and service-oriented professional with experience across aviation, client servicing, property, pet care, and sales industries. I have the ability to deliver exceptional customer experiences, manage client relationships, and lead teams in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Associate Advisor
Propnex
05.2025 - Current
- Represent clients in the buying, selling, and leasing of residential and/or commercial properties, ensuring seamless transactions from initial consultation to closing.
- Build and maintain a strong client base through excellent customer service, relationship management, and consistent follow-up.
- Conduct property viewings, market analysis, and price negotiations to help clients make informed decisions.
- Leverage in-depth knowledge of local real estate trends and Propex’s property listings to match clients with optimal property solutions.
- Collaborate with legal, mortgage, and administrative teams to ensure smooth and timely completion of documentation and compliance.
Grooming Team Lead
Nekomori
12.2021 - 05.2025
- Singapore Kennel Club Class C grooming certification.
- Lead a team of professional cat groomers at Jalan Malu Malu outlet in delivering high-quality, stress-free grooming services aligned with Nekomori’s feline-first philosophy.
- Oversee daily salon operations, ensuring hygiene standards, grooming protocols, and safety procedures are consistently upheld.
- Mentor and train junior groomers on best practices in handling, grooming techniques, and feline behavior management.
- Handle complex grooming cases involving anxious or special-needs cats with patience and expertise.
- Contributed to improved customer satisfaction scores and client retention through a focus on gentle handling, attention to detail, and team coordination.
Client Servicing Associate
Ninjavan
10.2020 - 05.2021
- Serve as the main point of contact for clients (mostly China clients), ensuring timely and effective resolution of inquiries and issues.
- Coordinate with internal teams (e.g., operations, logistics, tech support) to meet client delivery and service expectations.
- Monitor and track shipments, proactively updating clients on delays or issues.
- Maintain accurate records of client interactions and feedback to support continuous improvement.
- Build strong relationships with clients to enhance satisfaction and retention.
Flight Attendant
Singapore Airlines Ltd. / ADR
04.2016 - 09.2020
- Delivered world-class in-flight service in both Business and Economy class in line with Singapore Airlines’ award-winning hospitality standards on both regional and long-haul routes.
- Ensured passenger safety and comfort, performing pre-flight checks and handling in-flight duties with professionalism and care.
- Trained in emergency procedures, first aid, and safety protocols to manage various in-flight situations calmly and efficiently.
- Provided personalized service to a diverse, international passenger base while maintaining poise under pressure.
Education
Bachelor of Arts - Psychology & Media Comminications
The University of Melbourne
Melbourne12-2015
Skills
Client relationship building
Customer service
Client relationship management
Product knowledge
Teamwork and collaboration
Trend analysis
Risk assessment
Negotiation
Self motivation
Time management abilities
Professionalism
Reliability
Timeline
Associate Advisor
Propnex
05.2025 - Current
Grooming Team Lead
Nekomori
12.2021 - 05.2025
Client Servicing Associate
Ninjavan
10.2020 - 05.2021
Flight Attendant
Singapore Airlines Ltd. / ADR
04.2016 - 09.2020
Bachelor of Arts - Psychology & Media Comminications
The University of Melbourne
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)