Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic
Xiao Ning Koh

Xiao Ning Koh

Associate Advisor

Summary

I am a highly motivated and service-oriented professional with experience across aviation, client servicing, property, pet care, and sales industries. I have the ability to deliver exceptional customer experiences, manage client relationships, and lead teams in dynamic, fast-paced environments.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Associate Advisor

Propnex
05.2025 - Current
  • Represent clients in the buying, selling, and leasing of residential and/or commercial properties, ensuring seamless transactions from initial consultation to closing.
  • Build and maintain a strong client base through excellent customer service, relationship management, and consistent follow-up.
  • Conduct property viewings, market analysis, and price negotiations to help clients make informed decisions.
  • Leverage in-depth knowledge of local real estate trends and Propex’s property listings to match clients with optimal property solutions.
  • Collaborate with legal, mortgage, and administrative teams to ensure smooth and timely completion of documentation and compliance.

Grooming Team Lead

Nekomori
12.2021 - 05.2025
  • Singapore Kennel Club Class C grooming certification.
  • Lead a team of professional cat groomers at Jalan Malu Malu outlet in delivering high-quality, stress-free grooming services aligned with Nekomori’s feline-first philosophy.
  • Oversee daily salon operations, ensuring hygiene standards, grooming protocols, and safety procedures are consistently upheld.
  • Mentor and train junior groomers on best practices in handling, grooming techniques, and feline behavior management.
  • Handle complex grooming cases involving anxious or special-needs cats with patience and expertise.
  • Contributed to improved customer satisfaction scores and client retention through a focus on gentle handling, attention to detail, and team coordination.

Client Servicing Associate

Ninjavan
10.2020 - 05.2021
  • Serve as the main point of contact for clients (mostly China clients), ensuring timely and effective resolution of inquiries and issues.
  • Coordinate with internal teams (e.g., operations, logistics, tech support) to meet client delivery and service expectations.
  • Monitor and track shipments, proactively updating clients on delays or issues.
  • Maintain accurate records of client interactions and feedback to support continuous improvement.
  • Build strong relationships with clients to enhance satisfaction and retention.

Flight Attendant

Singapore Airlines Ltd. / ADR
04.2016 - 09.2020
  • Delivered world-class in-flight service in both Business and Economy class in line with Singapore Airlines’ award-winning hospitality standards on both regional and long-haul routes.
  • Ensured passenger safety and comfort, performing pre-flight checks and handling in-flight duties with professionalism and care.
  • Trained in emergency procedures, first aid, and safety protocols to manage various in-flight situations calmly and efficiently.
  • Provided personalized service to a diverse, international passenger base while maintaining poise under pressure.

Education

Bachelor of Arts - Psychology & Media Comminications

The University of Melbourne
Melbourne
12-2015

Skills

Client relationship building

Timeline

Associate Advisor

Propnex
05.2025 - Current

Grooming Team Lead

Nekomori
12.2021 - 05.2025

Client Servicing Associate

Ninjavan
10.2020 - 05.2021

Flight Attendant

Singapore Airlines Ltd. / ADR
04.2016 - 09.2020

Bachelor of Arts - Psychology & Media Comminications

The University of Melbourne

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Similar Profiles

CREATE PROFILE
Xiao Ning KohAssociate Advisor