Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Blog
Timeline
Generic
Xiaona Chen

Xiaona Chen

Head Of General Management Office

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Head of General Management Office

J&T Express Singapore Pte Ltd
08.2021 - Current
  • Lead a multifunctional team overseeing HR, administration, facilities, procurement, and legal functions. Manage recruitment, employee relations, compensation, and benefits to align team KPIs with company strategy. Optimize employee benefits to enhance satisfaction and retention, while maintaining cost-efficient budgets.
  • Ensure compliance with legal and regulatory standards, sign compliance documents, and handle procurement activities for projects exceeding SGD 5,000. Collaborate with employment agencies to provide flexible workforce solutions and manage major projects, including lease negotiations and company relocations.
  • Manage executive training programs, conduct information security training, and organize company events to strengthen team cohesion. Oversee drafting and updating of company policies, manage contract documentation, and represent the company in legal disputes to protect corporate interests.

Assistant Manager

Educare Human Capital Pte Ltd
4 2020 - 08.2021
  • Implemented the full spectrum of human resource activities
  • Key activities include recruitment and employee communications
  • Ensured HR policies are in compliance with Singapore laws
  • Key activities include submission of Government reports include the Labour Market Report and MOM Business Census and other government grant forms
  • Prepared internal business reports.
  • Key reports include net profit report, monthly billing report, net headcounts report, and yearly projection report.
  • The main person in charge of the existing 90 staff.

Executive

Management Development Institute of Singapore (MDIS)
04.2017 - 03.2020
  • Managed day-to-day affairs with existing institutional partners Universities from Malaysia, Japan and Uzbekistan
  • Researched news stories that relevant to the education industries in China and Singapore
  • Identified business risks, government's policies and consolidated research reports to management
  • Collaborated with both internal and external customers to organise and facilitate various school events
  • Translated marketing collateral materials from English to Chinese and vice-versus

Education

MSSc - China and Global Governance

Nanyang Centre for Public Administration (NCPA)/Nanyang Technological University
01.2018 - 01.2020

BSc (Hons) - Business and Management Studies

University of Bradford (UK)
01.2015 - 12.2016

Skills

Employment Law

Sage

Product

Bilingual

e-invoices

Recruitment

HR strategies

Certification

EasyTime Module, Sage Software Asia Pte Ltd

Awards

  • District 80 Club Ambassador Winner, 07/2014 - 07/2016, Toastmaster District 80 Public Relations Team

Blog

rachelxiaona.blogspot.com

Timeline

Learning and Development Strategy and HR Development

10-2023

Head of General Management Office

J&T Express Singapore Pte Ltd
08.2021 - Current

Certificate in Employment Intermediaries(Key Appointment Holder)

01-2021

EasyTime Module, Sage Software Asia Pte Ltd

06-2020

Basic Core & Payroll Module, Sage Software Asia Pte Ltd

06-2020

MSSc - China and Global Governance

Nanyang Centre for Public Administration (NCPA)/Nanyang Technological University
01.2018 - 01.2020

Executive

Management Development Institute of Singapore (MDIS)
04.2017 - 03.2020

BSc (Hons) - Business and Management Studies

University of Bradford (UK)
01.2015 - 12.2016

Assistant Manager

Educare Human Capital Pte Ltd
4 2020 - 08.2021
Xiaona ChenHead Of General Management Office