Xiaona Chen
Head Of General Management Office
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Head of General Management Office
J&T Express Singapore Pte Ltd
2021.08 - Current
- Lead a multifunctional team overseeing HR, administration, facilities, procurement, and legal functions. Manage recruitment, employee relations, compensation, and benefits to align team KPIs with company strategy. Optimize employee benefits to enhance satisfaction and retention, while maintaining cost-efficient budgets.
- Ensure compliance with legal and regulatory standards, sign compliance documents, and handle procurement activities for projects exceeding SGD 5,000. Collaborate with employment agencies to provide flexible workforce solutions and manage major projects, including lease negotiations and company relocations.
- Manage executive training programs, conduct information security training, and organize company events to strengthen team cohesion. Oversee drafting and updating of company policies, manage contract documentation, and represent the company in legal disputes to protect corporate interests.
Assistant Manager
Educare Human Capital Pte Ltd
4 2020 - 2021.08
- Implemented the full spectrum of human resource activities
- Key activities include recruitment and employee communications
- Ensured HR policies are in compliance with Singapore laws
- Key activities include submission of Government reports include the Labour Market Report and MOM Business Census and other government grant forms
- Prepared internal business reports.
- Key reports include net profit report, monthly billing report, net headcounts report, and yearly projection report.
- The main person in charge of the existing 90 staff.
Executive
Management Development Institute of Singapore (MDIS)
2017.04 - 2020.03
- Managed day-to-day affairs with existing institutional partners Universities from Malaysia, Japan and Uzbekistan
- Researched news stories that relevant to the education industries in China and Singapore
- Identified business risks, government's policies and consolidated research reports to management
- Collaborated with both internal and external customers to organise and facilitate various school events
- Translated marketing collateral materials from English to Chinese and vice-versus
Education
MSSc - China and Global Governance
Nanyang Centre for Public Administration (NCPA)/Nanyang Technological University
2018.01 - 2020.01
BSc (Hons) - Business and Management Studies
University of Bradford (UK)
2015.01 - 2016.12
Skills
Employment Law
Sage
Product
Bilingual
e-invoices
Recruitment
HR strategies
Websites
Certification
EasyTime Module, Sage Software Asia Pte Ltd
Awards
- District 80 Club Ambassador Winner, 07/2014 - 07/2016, Toastmaster District 80 Public Relations Team
Blog
rachelxiaona.blogspot.com
Timeline
Learning and Development Strategy and HR Development
2023-10
Head of General Management Office
J&T Express Singapore Pte Ltd
2021.08 - Current
Certificate in Employment Intermediaries(Key Appointment Holder)
2021-01
EasyTime Module, Sage Software Asia Pte Ltd
2020-06
Basic Core & Payroll Module, Sage Software Asia Pte Ltd
2020-06
MSSc - China and Global Governance
Nanyang Centre for Public Administration (NCPA)/Nanyang Technological University
2018.01 - 2020.01
Executive
Management Development Institute of Singapore (MDIS)
2017.04 - 2020.03
BSc (Hons) - Business and Management Studies
University of Bradford (UK)
2015.01 - 2016.12
Assistant Manager
Educare Human Capital Pte Ltd
4 2020 - 2021.08