
• Managed 200+ high-profile influencer network
Conducted demographic and behavioral analysis of immigrant senior market segment to assess healthcare program accessibility
• Analyzed recurring enrollment friction points impacting approval rate and user retention
• Managed 200+ case pipeline; tracked completion, rejection, and resolution metrics
• Produced internal insight reports informing outreach positioning and stakeholder coordination
• Improved operational efficiency across benefits processing workflows
Led brand positioning and global marketing strategy across 2C and cross-border channels
• Integrated ESG positioning into core brand architecture to differentiate in saturated wellness market • Designed employment-linked production model supporting 100+ flexible workforce roles • Translated social impact into measurable brand equity and customer loyalty drivers • Conducted behavioral consumer analysis informing product messaging and channel prioritization