Xiao Jie Yuan Jolie
Singapore
Summary
Dynamic management professional with a proven track record of streamlining processes and driving high-performing teams toward success. Renowned for strong analytical skills and a results-oriented approach, fostering a culture of collaboration and operational efficiency. Expertise in strategic planning and process improvement empowers teams to achieve measurable outcomes while adapting to evolving organizational needs. Committed to cultivating an environment of accountability and excellence, ensuring consistent achievement and exceeding of objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product and Operation Manager
Arom W Pte Ltd
Singapore
07.2025 - 01.2026
- Inventory Management – Overseeing and maintaining accurate inventory records, including regular stock checks, product organization, and timely reporting of stock levels.
- Team & Performance Management – Supervising, scheduling, and evaluating staff, ensuring efficient operations and managing staff performance.
- Led team in implementing process improvements to enhance operational efficiency.
- E-commerce Operations – Managing online sales platforms, including product listings, pricing adjustments, inventory synchronization, order fulfillment, and monitoring sales performance.
- Sales & KPI Alignment – Collaborating with the sales department to achieve and maintain the store’s sales target of SGD 150,000 per month.
- Process Optimization – Implementing best practices to improve inventory control, streamline store operations, and enhance e-commerce efficiency.
- Reporting – Preparing regular reports on inventory status, staff performance, store operations, and e-commerce results for management review.
Sales and Marketing Supervisor
Yang Huat Trading Company
Singapore
06.2022 - 05.2025
- Lead and supervise sales team, enhancing communication and sales techniques to drive performance.
- Manage a portfolio of 30+ high-value accounts, achieving 95% client retention and elevating store Google rating to 4.9.
- Oversee online and offline operations, ensuring seamless integration of retail sales strategies and superior service delivery.
- Manage daily operations and content for e-commerce platforms (TikTok/ Instagram/ Carousel/The Little Red Book/ WeChat).
- Coordinate promotional activities and product launches, aligning with current e-commerce trends.
- Developed and implemented marketing campaigns to enhance brand visibility.
- Coordinated sales activities to achieve quarterly revenue targets.
- Implement SEO strategies and analyze online traffic, identifying growth opportunities for improved sales performance.
Sales Consultant
Christian Dior
Singapore
09.2021 - 01.2022
- Being the Sales Brand Ambassador. Main responsibility are stated as follow:
- Represented Christian Dior as a brand ambassador, delivering exceptional service to clients and fostering long-term relationships.
- Achieved and surpassed monthly sales targets at $200K, contributing significantly to the boutique's revenue.
- Delivered personalized, luxury customer experiences through proactive product recommendations and in-depth knowledge of the brand's heritage and offerings.
- Achieve sales goals by maintaining good relationships with clients.
- Delivered exceptional customer service, fostering client relationships and enhancing brand loyalty.
- Executed tailored sales strategies to meet diverse customer needs and preferences.
Education
Bachelor of Business Management -
University of South Australia
Adelaide, Australia08.2019
Diploma of Business - undefined
Eynesbury Institution
Adelaide, Australia12.2014
Skills
- Problem Solving
- Decision Making
- Leadership Skills
- Effective Time Management
- Creativity
- Adaptability
Certification
- International English Language Testing System (IELTS) Exam Certificate 2019 Australia (Adelaide)
- Central Conservatory of Music (Piano level 5 Certificate) 2012 China (Beijing)
Languages
English
Mandarin
Hobbies
Delight in music and fashion, Achieved few success in music such as have recorded and published self-owned album and single recording, Interested in fashion designing
Timeline
Product and Operation Manager
Arom W Pte Ltd
07.2025 - 01.2026
Sales and Marketing Supervisor
Yang Huat Trading Company
06.2022 - 05.2025
Sales Consultant
Christian Dior
09.2021 - 01.2022
Diploma of Business - undefined
Eynesbury Institution
Bachelor of Business Management -
University of South Australia