Xiaochun Li
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2019
2019
years of professional experience
Work History
Manager
Power 90S
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Manager of Operations
Free and Easy Beauty
06.2006 - 09.2018
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Trainer
Derma-Aesthetics Holding Limited
09.2002 - 09.2004
Trainer
Top To Toe Beauty College
Singapore
01.2000 - 09.2002
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Data Entry Clerk
KIMOTO
China
05.1994 - 05.1996
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Manager of Operations
Feng Tian Private Limited
China
09.1993 - 09.1994
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Certificate - Financial Management
Central University of Finance And Economics
China 05.2021
Diploma - Skin Care
Top To Toe Beauty College
Singapore 01.2001
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Manager of Operations
Free and Easy Beauty
06.2006 - 09.2018
Trainer
Derma-Aesthetics Holding Limited
09.2002 - 09.2004
Trainer
Top To Toe Beauty College
01.2000 - 09.2002
Data Entry Clerk
KIMOTO
05.1994 - 05.1996
Manager of Operations
Feng Tian Private Limited
09.1993 - 09.1994
Manager
Power 90S
Certificate - Financial Management
Central University of Finance And Economics
Diploma - Skin Care
Top To Toe Beauty College