Xiao Juan Wong
Jurong West
Overview
8
8
years of professional experience
Work History
Sales Admin Executive
Hen Tick Foods Pte Ltd
Boon Lay
11.2023 - Current
- Drive sales and marketing initiatives for company products across all customer segments.
- Promote and introduce new products to customers, increasing product awareness and adoption.
- Prepare quotations, orders, and invoices, coordinating efficiently with internal departments.
- Respond to customer enquiries, follow up on quotations and orders, ensuring timely service.
- Manage cash and cheque collections from company drivers and customers, ensuring accuracy.
- Achieve and maintain sales and profit targets through strategic customer engagement.
- Build and maintain strong relationships with customers to enhance loyalty and retention.
- Perform administrative duties, including filing, record-keeping, and operational support.
- Assist supervisor in daily operations, contributing to smooth workflow and process improvements.
Purchase Officer
5 Stars Export Pte Ltd
01.2021 - 10.2023
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Researched custom quotes, lead time and back order status for customers.
- Reviewed and approved purchase orders and deliveries.
- Utilized effective cost-saving strategies to reduce expenditures while maintaining quality standards.
- Monitored inventory levels and ensured that all necessary materials and services were available when needed.
- Researched new products or services that could benefit the organization through improved efficiency or cost savings.
- Negotiated agreements with vendors regarding price, delivery date, quality control measures.
- Negotiated with vendors to obtain the best possible pricing for quality materials and services.
- Collaborated with the finance department to ensure the accurate and timely payment of invoices.
- Created and calculated purchase orders to follow price quotes and reductions.
Sales Coordinator
TCH Glass Pte Ltd
02.2019 - 12.2020
- Worked with management teams to develop annual sales plans, goals, and targets.
- Generated leads and maintained lists of prospective customers.
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
- Resolved customer complaints in a timely manner while maintaining strong customer relationships.
- Informed the customer of unit prices, shipping dates, and anticipated delays.
- Maintained accurate records of sales activity and generated reports for management review.
- Provided relevant information on warranties, price, and payment methods.
- Analyzed sales data to adjust and improve sales strategies.
- Handled client deposits and transactions and updated billing information in company databases.
- Kept records of purchases, sales, and requisitions.
- Provided excellent customer service to clients in person and over the phone.
- Processed orders accurately and efficiently using a POS system.
- Networked with clients via phone and email, informing them of promotions and events.
- Responsible for maintaining up-to-date knowledge of industry regulations impacting quotations process.
Administrative Assistant
Algreat Sales & Service Sdn Bhd
JB, Johor
08.2017 - 01.2019
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant departments or individuals.
Education
Bachelor of International Business - undefined
Inti University
Kuala Lumpur11.2018
High School Diploma - undefined
SMK Taman Kota Jaya
Johor12.2014
Skills
- Contract management
- Order processing
- Business Administration
- Teamwork and Collaboration
- Active Listening
- Logistics coordination
- Cost analysis
- Problem-Solving
- Self Motivation
Timeline
Sales Admin Executive
Hen Tick Foods Pte Ltd
11.2023 - Current
Purchase Officer
5 Stars Export Pte Ltd
01.2021 - 10.2023
Sales Coordinator
TCH Glass Pte Ltd
02.2019 - 12.2020
Administrative Assistant
Algreat Sales & Service Sdn Bhd
08.2017 - 01.2019
Bachelor of International Business - undefined
Inti University
High School Diploma - undefined
SMK Taman Kota Jaya