Xian Ping Moh
Sandakan,12
Summary
I am a freshly graduated Accounting and Finance students with some part time job experience in different kind of area such as A/cond and wiring technician, assistant manager, server, barista and furniture sales promoter. I am good in leadership as I been participated myself as a president in some club society such as Taekwondo club, Pokemon GO club and others in my university and my secondary school life which also organized some big event such as Sarawak Inter PvP Tournament as a chairperson and also cooperate with Sarawak Energy to organise STEM playground in Miri Sarawak.
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Known for strong analytical skills and adaptability in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Management Trainee
Intia Group Pte Ltd
09.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Used company reports to analyze sales, gross profit and inventory activities.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Assistant Manager and Server
Malacca Cafe and Gaylord Texan
11.2023 - 04.2024
- I participated in a work and travel program that provided me the opportunity to go to the United States. I was fortunate to be assigned as an assistant manager at Malacca Cafe and worked as a server at both restaurants. Serving at Malacca Cafe, which specializes in Malaysian and Singaporean cuisine, allowed me to interact closely with customers and talking about Malaysian and Singaporean culture as a Malaysian but the majority of our customers were from Malaysia, Singapore, Indonesia, and beyond who are happy to have a topic about their countries. My ability to speak Cantonese, Malay, Chinese, and English made customers feel comfortable and approachable. Many enjoyed chatting with me, especially during busy periods, which I managed through effective time management, quick action, and strong communication skills. On my last day, customers gathered at the restaurant to bid me farewell and express hopes of seeing me again in Malaysia or the USA. After business hours, I ensured all tasks were completed, including kitchen cleaning, sweeping, mopping floors, and restocking drinks and sauces. Additionally, I managed daily sales accounts, reports, and other administrative duties. As an assistant manager, I also handled various challenges such as resolving issues with incorrect orders, correct and guide servers' performance and attitude together with managing customer dissatisfaction, like difficulty securing specific seats during peak periods or dealing with a long waitlist of up to two hours. In more serious instances, I dealt with accidents such as customers accidentally cutting themselves or incidents involving heavy objects being dropped. This required me to use basic medical knowledge that I acquired for such situations. My experience at Malacca Cafe provided valuable lessons in customer service, operations management, and crisis handling, preparing me for future challenges in the hospitality industry.
Barista
Gaylord Opryland Resort and Convention Center
11.2022 - 04.2023
- Work as a Starbuck's barista and cashier in Gaylord Opryland Resort and Convention Centre. Improve my communication skills and patience to handle peak period as there is 2,888 room in Gaylord Opryland Resort and in the morning we are the only one who supplied hot sandwiches and drinks so there will be a busy period during the morning. We need to work in high efficiency and in good standard so that we can provide a good image to our customers. Patience, communication skill and high work efficiency are practiced.
Air conditioner installation, wiring technician and promote product & services
Kien Yap A/con Installation and Service
11.2010 - 11.2022
- Work as a air conditioner installation and wiring technician during my secondary holiday life. Since this is a family business, sometime I also work as a basic accountant and have some of the accounting basic knowledge as well. Furthermore, I am the leader of a technician team and lead workers to install, service or wiring.
Education
Degree - Accounting and Finance
Curtin University
06.2023
Skills
- Ability to Multitask
- Teamwork
- Ability to Work in a Team
- Leadership
- Fast Learner
- Critical thinking and problem solving
- Staff supervision
- Customer relationship management (CRM)
- Strategic planning
- Forecasting skills
- Business development
Languages
Chinese
English
Malay
Cantonese
Hakka
Timeline
Management Trainee
Intia Group Pte Ltd
09.2024 - Current
Assistant Manager and Server
Malacca Cafe and Gaylord Texan
11.2023 - 04.2024
Barista
Gaylord Opryland Resort and Convention Center
11.2022 - 04.2023
Air conditioner installation, wiring technician and promote product & services
Kien Yap A/con Installation and Service
11.2010 - 11.2022
Degree - Accounting and Finance
Curtin University
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