Xiang Wen Allan Chiam

Apr 2022 - present

• Resolves exception issues that are caused by system errors for all non-residential orders.
• Resolves all conflict issues for all uplink orders.
• Handles escalations from the company's customer service team on issues such as order enquiries, ANF(Address not found) enquiries
• Handles call escalations from contractors for site issues such as conflict patching for Non-residential and NBAP (Non building Access Point) orders
• Handles escalations from the non-residential orders team on requests such as node amendment and unit number enquiries.
• Sends down all residential orders that are included in the daily broadcast.

Jul 2016 - Mar 2022

• Resolves technical issues encountered by residential orders, such as conflict patching and wrong FSB
• Sends down work order in the system
• Liaising with contractors(whenever required) so that work orders can be completed within the QOS standards.
• Investigates complain cases escalated from the company's customer service officers and recommend penalty if the need arise.
• Provides call assistance to contractors whenever they encounter issues onsite.
• Have 3 months of experience in billing and usage of SAP business one when covering the duties of a colleague who is in charge of billing when she went for maternity leave from Nov 2016 to mid Feb 2017

• General inspection and maintenance of aircraft
• Has experience in using SAP as a Enterprise System Controller from Jan 2015 to Mar 2016