XIAN FENG LEE
Summary
Courteous Room Service Server with dedication to providing high levels of customer satisfaction. Organized and efficient to drive high levels of guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Room Service Server with commitment to creating repeat customers through excellent service.
Overview
1
1
year of professional experience
Work History
Room Service Server
Park Royal
04.2023 - 05.2023
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
- Ensured accurate billing by closely monitoring room charges and updating guest folios accordingly.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
Banquet Server
Sofitel Hotel
11.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Grocery Packer
RedMart
11.2021 - 12.2021
- Improved packing efficiency by streamlining the packaging process and implementing proper organization techniques.
- Reduced waste by accurately measuring and cutting materials, ensuring minimal excess during packaging.
- Enhanced customer satisfaction with timely and accurate order fulfillment, paying close attention to product quality control.
- Maintained a clean and safe working environment, adhering to company safety guidelines and identifying potential hazards.
- Ensured accuracy in packing each order by carefully reviewing item lists or invoices before sealing packages for shipment.
- Maximized storage space by efficiently organizing products according to size, weight, and type in designated areas of the warehouse.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Education
High School Diploma -
NANYANG POLYTECHNIC
YIO CHU KANG03.2025
Skills
- Meal Preparation
- Guest Service
- Organizational Abilities
- Issue Resolution
- Food Allergy Awareness
- Cash Handling
- Food Safety Knowledge
- Time Management
- Hygiene Standards
- Professional Attitude
- Order Accuracy
- Food Delivery
- Food Inspection
- Food Safety
- Dietary Specifications
- Payment Processing
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Room Service Server
Park Royal
04.2023 - 05.2023
Banquet Server
Sofitel Hotel
11.2022 - 12.2022
Grocery Packer
RedMart
11.2021 - 12.2021
High School Diploma -
NANYANG POLYTECHNIC
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