Xaviera Lily Lim
Singapore,Singapore
Summary
Adept at driving operational excellence and business growth, I spearheaded strategic initiatives at Babilou Family Singapore, enhancing performance through data analytics and cost reduction strategies. My leadership fostered teamwork and collaboration, achieving significant operational improvements. Skilled in P&L management and organizational development, I excel in creating efficient, safe, and productive environments.
Overview
23
23
years of professional experience
Work History
Director, Operations
Babilou Family Singapore
03.2021 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
Recruitment Consultant
Bearing Search
07.2019 - 02.2021
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
Senior Cluster Manager
Nurture Education Group
07.2014 - 06.2019
- Diversified program offerings by incorporating enrichment activities such as music lessons, art classes, language studies into the curriculum for well-rounded development.
- Advocated for children special needs within the center worked alongside support specialists design individualized education plans meet their requirements.
- Established strong relationships with families by organizing engaging events and workshops to involve parents in their child''s development journey.
- Managed budgets effectively while allocating resources for supplies, equipment, and staff salaries to maintain high-quality childcare services.
- Streamlined daily operations by developing efficient staff schedules, tracking attendance, and maintaining accurate records.
- Prioritized open communication among team members by holding regular staff meetings to discuss any concerns, updates, or ideas for improvement.
- Boosted enrollment rates by designing compelling marketing materials highlighting unique features benefits our center offered prospective families.
- Recruited trained, and mentored new team members to ensure cohesive staff performance in providing exceptional childcare services.
- Fostered a safe and nurturing environment for children by enforcing strict safety protocols and regularly updating emergency procedures.
- Implemented ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Collaborated with colleagues to develop creative lesson plans tailored to the unique needs of each child, promoting holistic growth.
- Used constructive problem-solving techniques to resolve parent disputes.
- Strengthened community partnerships through collaboration with local organizations for field trips and educational experiences that enriched the childcare program.
- Increased parent satisfaction through consistent communication, timely feedback, and addressing concerns promptly.
- Addressed behavioral and learning issues with parents and daycare management staff.
- Enhanced childcare program quality by implementing innovative learning activities and age-appropriate curriculum.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Observed and assessed classroom activities to verify conformity with quality standards.
Childcare Center Principal
Busy Bees Asia
05.2001 - 06.2014
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
- Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
- Developed comprehensive staff training programs, improving employee skills and increasing overall quality of care provided.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Evaluated curriculum regularly to ensure alignment with current educational standards and best practices in early childhood education.
- Implemented safety procedures and protocols to maintain a secure environment for both children and staff members.
- Championed inclusive practices within the childcare center, ensuring that all children and families felt welcomed and supported regardless of cultural or socioeconomic backgrounds.
- Increased enrollment numbers by executing effective marketing strategies targeting local families seeking quality childcare options.
- Spearheaded fundraising initiatives to acquire additional funds for enrichment activities or necessary facility improvements at the childcare center.
- Established clear expectations for behavior management within the childcare center, promoting consistency among staff members when addressing challenging situations with children.
- Mentored new hires during onboarding process, facilitating smooth integration into the childcare center team dynamics.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
- Conducted thorough performance evaluations for staff members, identifying areas of growth and providing constructive feedback for continuous improvement.
- Enhanced childcare center''s reputation by implementing innovative and developmentally appropriate programs for children.
- Continuously assessed program quality by observing classroom activities, reviewing lesson plans, and gathering feedback from both staff and parents.
- Streamlined administrative processes for increased efficiency, resulting in smoother daily operations at the childcare center.
- Adapted staffing schedules to accommodate fluctuating enrollment numbers, maintaining appropriate child-to-staff ratios while optimizing resource allocation.
- Cultivated relationships with local schools to facilitate seamless transitions between preschool programs and elementary school settings for graduating students.
- Developed relationships with community organizations to provide additional resources and services to families.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Attended approved training and continuing education courses to maintain certifications.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Engaged with parents and families to build positive relationships for children to thrive.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Education
Bachelor of Arts - Early Childhood Education
University of Wales
Singapore08.2012
Skills
- Operational Excellence
- Business Analysis
- Organizational Development
- Safety Management
- Teamwork and Collaboration
- Relationship Building
- Team Leadership
- Decision-Making
- Operations Management
- P&L Management
- Effective leader
- Hiring and Onboarding
- KPI Tracking
- Training Management
Additional Information
Adept in developing key relationships with strategic partners, and committed to working to ensure an organization continually moves in the right direction. Highly competent communicator skilled in communicating recommendations and concerns concisely and succinctly that can improve company profitability and growth. I am immensely bilingual in the field to engage talents of different levels with ease. A strong leader with 17 years in leadership roles, I work well under pressure and understands the complexities of the preschool industry with 23 years of experience. Bringing forth a proven track record of successfully aligning and managing team efforts; and navigating to work toward company goals with effective organizational planning, I will be committed to maintaining the integrity and positive reputation of your organization. I am equipped with a diverse skill-set, conducive to achieving goals. Banded with a positive work ethic and the ability to work both independently and collaboratively, I have managed campaigns, budgets, and strategic partnerships within the industry.
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Timeline
Director, Operations
Babilou Family Singapore
03.2021 - Current
Recruitment Consultant
Bearing Search
07.2019 - 02.2021
Senior Cluster Manager
Nurture Education Group
07.2014 - 06.2019
Childcare Center Principal
Busy Bees Asia
05.2001 - 06.2014
Bachelor of Arts - Early Childhood Education
University of Wales
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