Xavier Chew
Banking & Finance Professional
Singapore
Summary
Dedicated team player with a strong work ethic and passion for achieving excellence. Committed to collaborating with colleagues to reach common goals and deliver exceptional results. Motivated by challenges and constantly seeking opportunities for personal and professional growth.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Segment Manager
OCBC Bank
01.2023 - 03.2025
- Collaborated with cross-functional teams, ensuring seamless execution of segment initiatives.
- Leverage on data analytics to help drive and manage OCBC Consumer banking segmentation strategy by identifying opportunities and drivers for growth
- Worked with key stakeholders across Marketing, Distribution and data office to push out campaigns focused on Premier / Private client acquisitions, wealth cross-sell and AUM top up
- Championed risk awareness in the department, ensuring adherence to the applicable laws, regulations and internal policy.
Branch Manager
OCBC Bank
01.2020 - 12.2022
- Led team of relationship managers to achieve wealth sales targets.
- Supervised branch functions, ensuring effective cash handling and compliance.
Assistant Vice President
OCBC Bank
01.2017 - 01.2019
- Branch Banking Management
- Represented digital transformation initiatives in cross-departmental collaborations.
- Established framework for managing performance of branch and premier network using scorecards.
- Conducted compliance testing to support management office oversight on frontline staff.
- Implemented enhancements to current processes to boost frontline staff efficiency.
- Facilitated crisis preparedness by attesting readiness for a network comprising close to 2000 personnel.
Graduate Associate Programme
OCBC Bank
07.2015 - 12.2016
- Rotations within the consumer bank
- Wealth Management (3 months)- Built a simulation model on excel for Goal-based Advisory
- Customer Assurance(2 months) - Reviewed FA complaint cases
- Personal Financial Consultant(1 year)- Wealth advisory for bancassurance, unit trust, structured deposits and home loans.
Education
Bachelors of Business Administration - undefined
Nanyang Technological University
06.2012 - 6 2015
Skills
Data Analytics
Accomplishments
- Solitare Award, 01/2020 - 03/2020, Met revenue targets for the month
- Six Sigma Practitioner, 2019, Lead a system enhancement project that achieved productivity uplift, eliminated data entry error and $200,000 of annual soft savings. Awarded 'green belt' in OCBC's in-house quality and service excellence certification programme
- GEMS Award, 2018, As one of the core working level team of the Smart ATM project which revolutionized self-service channels, received recognition in the team's efforts in going the extra mile to improve customer experience
Interests
Backpacking
Diving
Hiking
Reading
Roller-blading
Snowboarding
Strategy games
Timeline
Segment Manager
OCBC Bank
01.2023 - 03.2025
Branch Manager
OCBC Bank
01.2020 - 12.2022
Assistant Vice President
OCBC Bank
01.2017 - 01.2019
Graduate Associate Programme
OCBC Bank
07.2015 - 12.2016
Bachelors of Business Administration - undefined
Nanyang Technological University
06.2012 - 6 2015
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