Summary
Overview
Work History
Education
Skills
Timeline
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Wynn Tan

Wynn Tan

Summary

Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.

Overview

4
4
years of professional experience

Work History

Ambassador

Otah and Friends
06.2021 - 10.2021
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.

Part Timer

SPRMRKT
08.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Ambassador

The Bubble Tea Factory
10.2019 - 03.2020
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.

Events Coordinator (Internship)

Shangri-La Rasa Sentosa
03.2022 - 07.2023
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Built relationships with customers to encourage repeat business.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Education

Yishun Secondary School

High School Diploma -

Ngee Ann Polytechnic School of Design & Environment
Singapore
05.2023

Philosophy

Nanyang Technological University
Singapore

Skills

  • Personal Skills & Traits
  • Able to work independently and as a team member
  • Easily adaptable to various sorts of environments
  • Open to advice and willing to learn and improve myself
  • Initiative and eager to help others
  • Meticulous in my own work
  • Disciplined and diligent
  • Well-mannered and respectful
  • Good speaker and socially aware
  • Technical Skills
  • Microsoft Office Applications
  • AutoCAD
  • Adobe Illustrator
  • Google Drive Applications
  • Communication Skills
  • Event Coordination
  • Guest Satisfaction
  • English: Written and Spoken
  • Mandarin: Basic Written and Spoken

Timeline

Events Coordinator (Internship)

Shangri-La Rasa Sentosa
03.2022 - 07.2023

Ambassador

Otah and Friends
06.2021 - 10.2021

Part Timer

SPRMRKT
08.2020 - 04.2021

Ambassador

The Bubble Tea Factory
10.2019 - 03.2020

Yishun Secondary School

High School Diploma -

Ngee Ann Polytechnic School of Design & Environment

Philosophy

Nanyang Technological University

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Wynn Tan