Reading
Lynn Chan
Senior Account Manager
Summary
Experienced Account Manager adept at managing high volumes of accounts and challenging clients. Proven track record of dedication and surpassing expectations. Skilled salesperson and effective team leader.
Overview
23
23
years of professional experience
4
4
Languages
Work History
Senior Account Manager
BCI Central Singapore Pte Ltd
04.2014 - Current
- Conducts training sessions for onboarding new and existing customers in the APAC region, ensuring familiarity with the SaaS platform, including the CRM application, and gaining a better understanding of the customers' internal operations.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Specialized in renewals and retention for approximately 100 Key Accounts, while overseeing a renewal team responsible for a total of 600 clients, consistently achieving an overall retention rate exceeding 80%.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to enhance their skills and boost company revenue, supporting their professional growth and development within the organization.
- Trained and coached sales team members servicing new and current accounts.
- Read and prioritized leads and delegated to junior account managers.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Streamlined account management processes, improving overall efficiency and productivity.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Cultivated enduring customer relationships through effective communication and prompt responses, leading to long-term loyalty and an expanded client base. Built customer trust and confidence by maintaining a compelling, persuasive, and composed professional demeanor.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Flight Attendant
Singapore Airlines Ltd
03.2001 - 06.2011
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Education
High School Diploma -
Taylor's College
Kuala Lumpur 04.2001 -
Wine & Spirit Education Trust
WSET Awards London
Singapore, Null, SingaporeTshung Tsin Secondary School
Kota Kinabalu, Sabah Skills
Customer Relations
Interests
Traveling
Hiking, Running
Timeline
Senior Account Manager
BCI Central Singapore Pte Ltd
04.2014 - Current
High School Diploma -
Taylor's College
04.2001 -
Flight Attendant
Singapore Airlines Ltd
03.2001 - 06.2011
Wine & Spirit Education Trust
WSET Awards London
Tshung Tsin Secondary School
Similar Profiles
Xin Li TanXin Li Tan
Route Setter at Climb Central Singapore Pte LtdRoute Setter at Climb Central Singapore Pte Ltd
Ibrahim Bin MohammadIbrahim Bin Mohammad
Assistant Warehouse Manager at BCI Worldwide Pte LtdAssistant Warehouse Manager at BCI Worldwide Pte Ltd
THUAN PHAMTHUAN PHAM
Business Development Manager at Building Construction Information (BCI) CentralBusiness Development Manager at Building Construction Information (BCI) Central