Culinary, Travel, Music
Wulan Sastrawiria
Executive, Office Facilities And Administration
Summary
Detail-oriented Executive with over 27 years experience with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Executive, Office Facility and Administration
BW Group
09.2022 - Current
- Manage and handle office engagement events, procure venues and vendors
- Manage office’s contractors, suppliers and partners
- Renew and handle Singapore Corporate Hotels and Airlines’ agreements and employee relocation
- Works closely with Finance in PO issuance and invoices
- Handle new hires onboarding and offboarding and workpass education screening
- Manage Office Facilities on repairs and maintenance, Fire Drills and Carpark
- Work closely with Group affiliates in event collaborations
Executive, Office Facility and Administration
BW Group
09.2022 - Current
- Manage and handle office engagement events, procure venues and vendors
- Manage office’s contractors, suppliers and partners
- Renew and handle Singapore Corporate Hotels and Airlines’ agreements and employee relocation
- Works closely with Finance in PO issuance and invoices
- Handle new hires onboarding and offboarding and workpass education screening
- Manage Office Facilities on repairs and maintenance, Fire Drills and Carpark
- Work closely with Group affiliates in event collaborations
Lead Account Executive
PersolKelly – Kelly Services Receptionist Outsourcing Services
11.2019 - Current
- Lead the team in roster and deployment of relivers to 35 client sites
- Ensure TOB and SLA clauses are fulfilled and delivered
- Set up SOP and train the staff
- Select candidates, manage staff leaves and attendance and handle performance appraisals
Admin Manager to CEO
Ekso Bionics
04.2019 - 12.2019
- Handles travel arrangements and expense claims
- Set up a new office in Singapore
- Work and liaise closely with Health Practitioners, Contractors, and Vendors for partnership and collaborations
- Track invoices and ensure payments are made
- Assist BD and media/PR team in events/demos
- Offsite and flexi working
Assistant Manager
PersolKelly - Kelly Services Receptionist Outsourcing Services
04.2018 - 11.2018
- Manage a total of 33 MNC clients island wide with total of 45 receptionist headcounts
- Work with Legal to ensure Contract Agreements are in accordance with laws and regulations of Singapore
- Ensure SLA and KPI stated are met and updated periodically
- Monitor and control P & L by ensuring timely issuance of invoices and work closely with Credit division for outstanding payments
- Create and refresh SOP regularly
Project Manager
P-serv for Changi Airport Group
07.2017 - 04.2018
- Responsible for the Customer Service operations at the airport as well as the overall management of the Customer Service Officers at all the Airport terminals.
- Accountable for the project budget, ensuring any form of expenditure pertaining to the project is well controlled and within budget.
- Responsible for the SLAs set by the Changi Airport Group and ensuring they are met at all times.
- Working closely with 4 Project Executives and Recruiter to ensure sufficient headcounts at all counters and deployments.
- Devise, strategize, and improvise processes and SOP for operations efficacy.
- Handle staff grievances and administer disciplinary actions/PIP.
- Maintaining and building relationship with CAG stakeholders, consistently adding value strategies to Projects
- Sourcing for the new Business within Airport for additional GP
Assistant Project Manager
P-serv for Changi Airport Group
04.2015 - 07.2017
- Responsible for the Customer Service operations at the airport as well as the overall management of the Customer Service Officers at all the Airport terminals.
- Accountable for the project budget, ensuring any form of expenditure pertaining to the project is well controlled and within budget.
- Responsible for the SLAs set by the Changi Airport Group and ensuring they are met at all times.
- Working closely with 4 Project Executives and Recruiter to ensure sufficient headcounts at all counters and deployments.
- Devise, strategize, and improvise processes and SOP for operations efficacy.
- Handle staff grievances and administer disciplinary actions/PIP.
- Maintaining and building relationship with CAG stakeholders, consistently adding value strategies to Projects
- Sourcing for the new Business within Airport for additional GP
Changi Experience Manager
P-serv for Changi Airport Group
02.2014 - 03.2015
- Oversee the ground operations at all the terminals with respect to overall staff deployment and management, overall running of custom service operations and handling complex enquiries escalated by the staff.
- Ensure that there is an adequate deployment of staff for various designations and activate for additional headcount coverage when required
- Conduct investigation on feedback received from CG with staff
- Implement appropriate measures for work improvement and inculcate good work values
- Ensure teams meet all Service Level Agreement
- Appraising the staff performance and recommending potential staff for internal promotion when there is vacancy
Customer Service Executive
P-serv for Changi Airport Group
05.2011 - 02.2014
- Oversee the whole customer service operations in respect of staff deployment and management
- Ensure staff adhere to the general rules of the airport, code of conduct, grooming standard and image directives set by CAG
- Assume the role of Customer Service Manager during her absence/leave
- Provide coaching and training
- Conduct daily operations audit of counters and carrying out Audit checks to ensure work procedures are in accordance with CAG’s requirements
- Carry out disciplinary/counseling action to staff when necessary
Customer Service Officer
P-serv for Changi Airport Group
05.2009 - 05.2011
- Handle general enquiries (flights, tourism, immigration, facilities)
- Provide assistance for passengers
- Handle and monitor Lost and Found articles and files
- Work closely with Facility Management Centre
Flight Attendant
Singapore Airlines
03.2001 - 02.2007
- Ensure safety and security of the passengers
- Provide finesse in cabin services and accommodating passengers’ needs
- Adhere strictly to the code of conduct, grooming standards and image directives set by SIA
PA to Regional QA Manager
Kmart Far East Pte Ltd
09.2000 - 03.2001
- Compile data from all Quality Controllers to prepare monthly reports for Hongkong headquarters office
- Handle company email
- Monitor and follow up on drawing samples for Malaysia and India regions
- Liaise closely for buyers’ travel arrangements with Hongkong and Taiwan offices
Secretary
PT Samudera Denholm Ship Management
01.2000 - 09.2000
- Liaise closely all the corporate matters with Glasgow office
- Handle travel and hotel arrangements
- Process and vet expense claims
- Prepare Board of Directors’ meeting materials
- Handle diary management
- Close monitoring and following up monthly ship operation issues such as ship certificates, oil major updates, outstanding claims
- Assisting GA Officer in dealing internal and external matters
Secretary to the Operations Manager
PT Samudera Denholm Ship Management
10.1999 - 01.2000
- Monitoring and updating Oil Major operations
- Taking and transcribing minutes
- Circulating and updating company’s managed vessels on the ship information
Junior Secretary
Bristol Evening Post and Press, England
09.1997 - 07.1999
Education
Diploma - Administrative and Secretarial Procedures
Soundwell College
Senior High School - undefined
Sekolah Menengah Umum SMU 34
07.1997
Skills
Relationship management
Office management skills
Troubleshooting expertise
Executive support
Operational efficiency
Project management
Employee relations and engagement
Workplace environment coordination
Supplier selection
Account management
Stakeholder management
Awards
APAC TopTour 2017 – Most Valuable Performer (KellyPersol – July 2017), Rookie Award 2015 – (Kelly P-serv 2015), Service Excellent Recipient – (Singapore GP 2014), National Cheerleading Championship (1999)
Interests
Timeline
Executive, Office Facility and Administration
BW Group
09.2022 - Current
Executive, Office Facility and Administration
BW Group
09.2022 - Current
Lead Account Executive
PersolKelly – Kelly Services Receptionist Outsourcing Services
11.2019 - Current
Admin Manager to CEO
Ekso Bionics
04.2019 - 12.2019
Assistant Manager
PersolKelly - Kelly Services Receptionist Outsourcing Services
04.2018 - 11.2018
Project Manager
P-serv for Changi Airport Group
07.2017 - 04.2018
Assistant Project Manager
P-serv for Changi Airport Group
04.2015 - 07.2017
Changi Experience Manager
P-serv for Changi Airport Group
02.2014 - 03.2015
Customer Service Executive
P-serv for Changi Airport Group
05.2011 - 02.2014
Customer Service Officer
P-serv for Changi Airport Group
05.2009 - 05.2011
Flight Attendant
Singapore Airlines
03.2001 - 02.2007
PA to Regional QA Manager
Kmart Far East Pte Ltd
09.2000 - 03.2001
Secretary
PT Samudera Denholm Ship Management
01.2000 - 09.2000
Secretary to the Operations Manager
PT Samudera Denholm Ship Management
10.1999 - 01.2000
Junior Secretary
Bristol Evening Post and Press, England
09.1997 - 07.1999
Senior High School - undefined
Sekolah Menengah Umum SMU 34
Diploma - Administrative and Secretarial Procedures
Soundwell College
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