Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Wu Zheng

Wu Zheng

Singapore

Summary

I am writing to express my interest in this position for your company, as advertised online. With a solid foundation in sales, brand development, and customer service, coupled with my academic background, I am confident in my ability to contribute effectively to your team and meet the challenges of a dynamic retail apparel environment.
Throughout my academic journey, I have acquired a comprehensive skill set that aligns seamlessly with the requirements of the job role. My coursework has equipped me with strategic thinking, market analysis, and brand evolution techniques, which I am eager to apply to foster growth and enhance the customer experience for company.
One of my key strengths is my proficiency in English and Mandarin, enabling me to communicate seamlessly with a diverse customer base. I am confident that my language skills will contribute to creating a positive and inclusive shopping experience for all customers.
In my previous experiences, I have demonstrated a commitment to customer satisfaction by actively seeking and implementing feedback to enhance store performance. I am adept at devising and executing strategies that drive sales, and I am eager to bring this expertise to company.
Enclosed with this letter is my resume, which provides further details about my academic and professional background. I would be grateful for the opportunity to discuss how my skills and aspirations align with the needs of yours in greater detail.
Thank you for considering my application. I am excited about the possibility of contributing to the success of company, and I look forward to the opportunity for an interview.

Overview

4
4
years of professional experience

Work History

Purchaser

ABS Buildings
05.2023 - Current
  • Computed and created purchase orders in SAP to monitor stock levels, verify purchase requisitions, and expedite customer orders
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Maintained complete documentation and records of all purchasing activities.
  • Negotiated with suppliers, vendors, and other representatives.

Online Seller

TaoBao
  • Actively and patiently answer customer questions
  • Handle after-sales issues including refunds and exchanges
  • Did not receive any bad reviews for shop when doing part time.

Shop Seller

Courts
06.2020 - 10.2020
  • Listen carefully to customer needs and recommend suitable products
  • Keep merchandise and counters clean
  • Keep learning the features and benefits of all products in order of any updates
  • Inventory management to make sure enough stock and first in first out.

Assistant Chef

Marina Bay Sands
  • Possess on-the-spot reaction and decision-making ability when encounter emergencies
  • Well-organized work with no mistakes.

Education

Diploma in IT and Network Defenses -

PSB Academy
03.2023

NITEC in Retail Service (Year 2) -

INSTITUDE OF TECHNICAL EDUCATION
01.2020

NITEC in Retail Service (Year 1) -

INSTITUDE OF TECHNICAL EDUCATION
01.2019

GEC “N” Level certificate for Normal (ACADEMIC) -

ADMIRALTY SECONDARY SCHOOL
01.2018

Skills

  • Software application (Microsoft office)
  • G-Suite
  • Clerical Support
  • Inventory management
  • Customer service
  • Online customer service
  • Taking customer feedback seriously
  • Communication in English/mandarin (confidence in mandarin)
  • Well organized

Personal Information

Date of Birth: 03/17/2000

Timeline

Purchaser

ABS Buildings
05.2023 - Current

Shop Seller

Courts
06.2020 - 10.2020

Online Seller

TaoBao

Assistant Chef

Marina Bay Sands

Diploma in IT and Network Defenses -

PSB Academy

NITEC in Retail Service (Year 2) -

INSTITUDE OF TECHNICAL EDUCATION

NITEC in Retail Service (Year 1) -

INSTITUDE OF TECHNICAL EDUCATION

GEC “N” Level certificate for Normal (ACADEMIC) -

ADMIRALTY SECONDARY SCHOOL
Wu Zheng