Wu Weijie
Singapore
Summary
Diversely Skilled Technical Analyst with over 5 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
13
13
years of professional experience
Work History
Technical Analyst
Underwriters Laboratories (UL Solution)
11.2019 - Current
- Assisted customers in identifying issues and explained solutions during EMVCo's certification process.
- Collaborated with development team to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Reduced response time for Tier 3 support tickets.
- Provide and present monthly report to product owner.
- Document and implement training initiatives for new hires.
L2 Technical Support Lead
Idemia
12.2018 - 11.2019
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Responsible for software integration of VM, storage, server for back-end infrastructure system
- Conduct various testing (FAT-UAT-SAT), POC with clients and partners
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
Consultant
OneAston
01.2018 - 12.2018
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Adjusted design parameters to incorporate new features.
- Coordinated efficient large-scale software deployments.
L1 Team Lead
Infologic Ptd Ltd
01.2016 - 01.2018
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collaborated with vendors to locate replacement components and resolve automated gate problems.
- Responsible for software/hardware installation of automated gate
- Involved in the documentation including procedure, test plan and manual.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
Assistant Engineer
Teckwah Industrial Corporation Ltd
01.2011 - 01.2012
- Responsible to support and troubleshooting of client workstation (Windows)
- Plan and budgeting logistic warehouse efficiency of storage space
- Support production ramp-up and on time delivery.
Education
B.Sc. in Electrical Engineering & Information Tech -
Technical University of Munich (TUM)
01.2016
Diploma in Electrical Engineering -
Ngee Ann Polytechnic
04.2011
Higher NITEC in Electrical Engineering -
Institute of Technical Education College East (ITE)
04.2009
Skills
- Technical Support
- Incident Management
- Hardware and Software Installation
- Action Planning
- Analytical and Critical Thinking
- Task Prioritization
- Teamwork and Collaboration
Overseas Immersion Program
Bachelor's Thesis - Munich,Germany (Oct 2015 to Dec 2015)
Topic: AC Transmission for Ocean Tidal Energy
- Literature review on relevant and ongoing projects
- Calculation of cable's core losses with cable specification
- Run simulation and calculated results with PSCAD
Terasaki electric Co. Ptd Ltd (Mar 2010 to Aug 2010)
- Participle in AutoCAD drawing for switchboard projects
- Assemble of component onto switchboard
- Troubleshooting of switchboard before undergoing live testing
GD Tech - Shanghai,China (Sep 2008 to Sep 2008)
- Calibration of production machine for hand phone model using precision engineering
Projects
EMV 3-D Secure
- Maintain and support customer using UL testing platform
Changi Airport Terminal 4 Passenger Processing Biometric Solution (PPBS)
- Maintenance contract for PPBS
- Installation phase of automated gates and backend servers
UOB OneStart wealth management software
- Development for UOB OneStart software
AMS Biometric Access Control
- Installation phase of biometric access controls for manufacturing plant
Suvarnabhumi Airport Flight Information Display System (FIDS)
- Maintenance contract for FIDS
- Installation phase of FIDS backend system
Timeline
Technical Analyst
Underwriters Laboratories (UL Solution)
11.2019 - Current
L2 Technical Support Lead
Idemia
12.2018 - 11.2019
Consultant
OneAston
01.2018 - 12.2018
L1 Team Lead
Infologic Ptd Ltd
01.2016 - 01.2018
Assistant Engineer
Teckwah Industrial Corporation Ltd
01.2011 - 01.2012
B.Sc. in Electrical Engineering & Information Tech -
Technical University of Munich (TUM)
Diploma in Electrical Engineering -
Ngee Ann Polytechnic
Higher NITEC in Electrical Engineering -
Institute of Technical Education College East (ITE)
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