Worly Vecido
Summary
Driven professional with a proven track record at Shangri-la Nail Spa, enhancing customer satisfaction and loyalty through exceptional service and communication. Skilled in sanitation procedures and customer service, I excel in building relationships and promoting salon services. Demonstrated success in team collaboration and service promotion, contributing significantly to operational excellence and client trust.
Overview
11
11
years of professional experience
Work History
Nail Technician / Receptionist
Shangri-la Nail Spa
2011.01 - 2012.02
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Cashier Server Receptionist
Ootoya Japanese Restaurant
2009.06 - 2010.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Nail Technician
Hollywood Secret Salon
2004.12 - 2008.12
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Management Assistant
M2M Restobar
2000.11 - 2003.12
- Created and updated records and files to maintain document compliance.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Prepared and charted data and metrics for detailed status reports.
Education
Diploma - Cosmetology
SPC National Schools of Arts & Trades
Philippines 03.1994
Skills
- Customer Service
- Gel Application
- Sanitation Procedures
- Team Collaboration
- Product Knowledge
- Hand Massage
- Verbal and written communication
- Product Upselling
- Operations leadership
- Training and coaching
- Service Promotion
- Callus Removal
- Financial Administration
- Sales proficiency
- Paraffin Treatments
- Nail Care and Shaping
- Cash Handling
- Front Desk Management
- Relationship Building
- Health and Safety Regulations
- Detail Oriented
- Appointment Scheduling
- Guest Relations
- Call Answering and Routing
- Salon Services Explanation
Timeline
Nail Technician / Receptionist
Shangri-la Nail Spa
2011.01 - 2012.02
Cashier Server Receptionist
Ootoya Japanese Restaurant
2009.06 - 2010.08
Nail Technician
Hollywood Secret Salon
2004.12 - 2008.12
Management Assistant
M2M Restobar
2000.11 - 2003.12
Diploma - Cosmetology
SPC National Schools of Arts & Trades
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