Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Woon Cheng Yee Aiseen Soh

Woon Cheng Yee Aiseen Soh

Summary


I’m a passionate, outgoing individual who truly enjoys connecting with people and providing exceptional customer service. I thrive in fast-paced, interactive environments and prefer roles that break away from the traditional 9–5 structure. Always eager for new experiences and challenges, I bring positive energy, adaptability, and a genuine love for helping others to every opportunity I take on.

Overview

9
9
years of professional experience

Work History

Outlet Manager

Arkkies
06.2024 - Current
  • Overseeing daily operations of the outlet
  • Managing staff and ensuring proper training and scheduling
  • Driving sales and hitting performance targets
  • Maintaining inventory and product displays
  • Ensuring customer satisfaction and resolving complaints
  • Reporting to regional or corporate management

Senior Crew Member

Arkkies
06.2023 - 05.2024
  • Greeted members and guests in a friendly and professional manner.
  • Enforced rules and regulations within the facility in order to maintain a safe environment.
  • Provided excellent customer service to patrons, resolving any issues or concerns they may have had.
  • Assisted with the setup of new accounts, including collecting paperwork and entering data into the system.
  • Monitored facility operations, ensuring compliance with safety regulations.
  • Updated member records regularly to ensure accuracy of information.
  • Provided guidance to new members on how to use gym equipment correctly.
  • Coordinated with maintenance staff concerning repairs of broken equipment or other facility needs.
  • Organized staff schedules for front desk receptionists as needed.
  • Interacted with management and colleagues to resolve important administrative matters.

Financial Services Consultant

Manulife
06.2021 - 03.2023
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Maintained a high level of confidentiality when handling sensitive client information, adhering to strict data security protocols at all times.
  • Assisted clients in achieving their financial objectives with sound wealth management advice and personalized planning.
  • Increased portfolio performance for clients by developing customized investment plans based on individual risk tolerance and goals.
  • Managed client relationships, ensuring satisfaction through regular communication and proactive problemsolving.
  • Conducted thorough market research to stay informed on industry trends, providing valuable insights to clients during consultations.

Part Time Crew

Better Craft Co.
11.2021 - 03.2022
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
  • Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
  • Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Processed accurate cash and credit card transactions.
  • Assisted customers with menu selections and answered questions regarding food items and beverages.
  • Continuously monitored tables for any additional requests or assistance needed by guests.
  • Processed payments accurately using POS systems and handled cash transactions efficiently.
  • Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Part Time Crew

An Açai Affair
01.2021 - 12.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Data Entry Clerk

Korchina Logistics
03.2019 - 11.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Maintained files, records, and chronologies of entry activities.

Front Office Agent

Holiday Inn Express Clarke Quay
06.2016 - 01.2017
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
  • Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
  • Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Completed daily logs for management review.

Education

Bachelor of Business in Management

SIM Global Education (RMIT)
Singapore
04-2021

Diploma in Hospitality And Tourism Management

Nanyang Polytechnic
Singapore
01-2018

Westwood Secondary School
Singapore
12-2013

Jurong West Primary School
Singapore
10-2008

Skills

  • Store operations
  • Employee relations
  • Staff scheduling
  • Social media marketing
  • Performance analysis
  • Operations management
  • Team leadership

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Outlet Manager

Arkkies
06.2024 - Current

Senior Crew Member

Arkkies
06.2023 - 05.2024

Part Time Crew

Better Craft Co.
11.2021 - 03.2022

Financial Services Consultant

Manulife
06.2021 - 03.2023

Part Time Crew

An Açai Affair
01.2021 - 12.2021

Data Entry Clerk

Korchina Logistics
03.2019 - 11.2019

Front Office Agent

Holiday Inn Express Clarke Quay
06.2016 - 01.2017

Bachelor of Business in Management

SIM Global Education (RMIT)

Diploma in Hospitality And Tourism Management

Nanyang Polytechnic

Westwood Secondary School

Jurong West Primary School

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Woon Cheng Yee Aiseen Soh