Woon Heng
Self Employed
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
33
33
years of professional experience
Work History
Operations Assistant
Connecting Express
02.2022 - 10.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Executive Assistant
D-Hub Pte Ltd
06.2008 - 02.2009
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Mortgage Loan Officer
OCBC Ltd
04.2004 - 04.2005
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
Receptionist
Bloomberg LP
06.2000 - 11.2002
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Reduced incoming call response time by implementing an effective call routing system.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Real Estate Manager
ERA
06.1997 - 01.1999
- Streamlined operational processes to improve efficiency, reduce costs, and increase overall performance of managed properties.
- Optimized occupancy rates through effective leasing strategies and proactive tenant management practices.
- Analyzed financial performance data of owned properties quarterly enabling informed decisions regarding capital improvements or divestiture opportunities.
- Assessed property valuations regularly to ensure accurate pricing for both sale listings and lease negotiations.
- Enhanced the company''s reputation by consistently providing exceptional customer service to clients and tenants.
Flight Attendant
United Airlines
03.1994 - 05.1997
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Cabin Crew
Singapore Airlines
12.1990 - 03.1993
- Contributed to company success by consistently achieving high performance ratings for customer service that the airline has promised
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Ensuring comfort and safety for passengers, achieving to make flying experience an unforgettable one
Education
High School Diploma -
East Payoh Secondary School
Singapore 04.2001 -
Skills
Excellent Team Player
undefinedTimeline
Operations Assistant
Connecting Express
02.2022 - 10.2023
Executive Assistant
D-Hub Pte Ltd
06.2008 - 02.2009
Mortgage Loan Officer
OCBC Ltd
04.2004 - 04.2005
High School Diploma -
East Payoh Secondary School
04.2001 -
Receptionist
Bloomberg LP
06.2000 - 11.2002
Real Estate Manager
ERA
06.1997 - 01.1999
Flight Attendant
United Airlines
03.1994 - 05.1997
Cabin Crew
Singapore Airlines
12.1990 - 03.1993
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