WONG ZI EN

Various Roles: Aboyeur, Pastry Head Chef, Mains Meat, Dishwasher

Aboyeur:

• Managed communication between front and back-of-house teams, ensuring smooth service flow for reservations of up to 60 pax within an hour.

Pastry Head Chef:

• Led pastry production, developing and executing signature desserts, maintaining consistency and quality under high-pressure conditions.

Mains Meat:

• Prepared and cooked 10 main dishes simultaneously, contributing to efficient service in a fast-paced kitchen.
• Maintained kitchen organization, supporting team efficiency and ensuring smooth operations.

• Assisted in plating and serving omakase dishes for 20-30 guests per seating.
• Provided exceptional customer service, enhancing the dining experience.

• Rotated across multiple kitchen outlets, including The Line, Butchery, Rose Veranda, Origin Grill, and Horizon Club, assisting with food preparation, plating, and service.
• Contributed to the execution of large-scale events, including a 600-pax wedding banquet and 600-pax graduation ceremony, assisting with buffet setup and service for high-profile guests.
• Supported the IISS Shangri-La Dialogue, helping with buffet setup and service for 70+ Ministry of Defense officials.
• Maintained kitchen cleanliness and adhered to food safety protocols, ensuring efficient operations across multiple outlets.
• Gained exposure to diverse culinary techniques, menu development, and cross-department collaboration.

Four Seasons Hotel | Hilton Singapore Orchard | RE&S Enterprises Pte Ltd

• Delivered seamless service across multiple venues, including Jiang Nan Chun, Estate, and Chatterbox.
• Managed food running, order accuracy, guest interactions, and POS operations.
• Handled opening/closing duties while ensuring cleanliness and efficiency in service areas.
• Operated cash registers and POS systems, handling over $1000 in cash daily.

• Mastered Nanyang coffee preparation, crafted drinks, and handled customer service.
• Assisted with orders, customer feedback, and daily stall operations.