Wong Sai Keat Bernard
Solution Consulting
Shah Alam
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
24
24
years of professional experience
7
7
Certifications
Work History
Solution Consulting Lead
SAGE Malaysia Sdn. Bhd.
10.2017 - Current
- Improved partner performance and productivity by providing consistent guidance, mentorship, and professional development opportunities.
- Developed comprehensive enablement pre-sales programs for partners to ensure rapid onboarding and integration into the community.
- Oversaw the successful sales journey for prospects in digitization and digitization transition for end users, focusing on value on return of investments for stakeholders.
- Enhanced customer retention rates through the establishment of strong relationships and continuous communication channels with renewal colleagues.
- Collaborated with sales and partner teams to create compelling proposals that showcased our capabilities and aligned with client objectives, successfully closing key accounts.
- Championed continuous improvement efforts by encouraging partners to share ideas, challenges, and best practices openly and without fear of retribution (covering partners from China, Hong Kong, Korea, Taiwan, Vietnam, Philippines, India, Thailand, Indonesia, Singapore, and Malaysia).
- Developed a comprehensive understanding of the sales cycle, matching closely to the buying cycle of the partner, enabling effective communication of value propositions to clients.
- Evaluated customer feedback to identify areas, through championing discovery, for improvement, leading to a more effective pre-sales process and greater client satisfaction.
- Participated in industry conferences and trade shows, showcasing company products and expanding brand awareness, partnering with FMM, HDC, and MIDEC.
- Worked with a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution, such as Asset Maintenance (FRA), Financial Consolidation (CHN), and Inventory Replenishment Advisory (UK); Warehouse Management System (UK); Data Management and Analytics (USA); Web Scheduling (ITA); Multi-Trade Platform (MAS); Cloud Provider (CHN); MESPro (CHN); MES Hydra (GER), etc.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers; achieving 110% yearly attainment in FY2024.
Consulting Manager
ABEO International Sdn Bhd
06.2014 - 09.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated workshops for client stakeholders aimed at building consensus around key strategic decisions and initiatives.
- Improved client satisfaction by consistently delivering high-quality, customized consulting services tailored to their specific needs.
- Contributed to increased sales revenue by providing pre-sales technical support and product demonstrations.
- Increased client satisfaction by managing the delivery of timely and effective SAP solution implementation.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Designed deployment automation solutions to expedite implementation of SAP solutions with strategic business alliances with Maringo (GER) and 2Moro (FRA).
- Achieved performance goals in promoting ABEO from SAP Associate to SAP Gold Partner (highest).
Project Manager
NEC Corporation of Malaysia
01.2012 - 06.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large SAP R3 projects - managing FICO, HCM, and BCS implementation for Boustead Holdings (75 users) and FICO, MM, SD, and BW implementation for Padini Holdings (135 users).
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution, updating all stakeholders in weekly project meetings and key steering committee meetings.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
Managing Consultant
Obtech Asia Pacific Sdn Bhd
02.2007 - 12.2011
- Mentored and supported a SAP team of 10, consisting of project managers, application and technical consultants, to create a strong workplace culture.
- Managed high-stakes negotiations with stakeholders, securing favorable outcomes for all parties involved.
- Designed customized training programs to enhance employee skills and performance within client organizations.
- Delivered impactful presentations to C-level executives, showcasing the value of proposed strategies and recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed and improved hiring and recruitment strategies to optimize workforce.
- Developed new product lines that contributed significantly to overall company revenue growth year-over-year, promoting ObTech from SAP Associate to SAP Gold Partner (highest).
Application Consultant
Power Innovations Sdn Bhd
07.2005 - 02.2007
- Collaborated with sales teams to develop tailored solutions, ultimately securing SAP contracts.
- Optimized customer satisfaction levels by addressing concerns promptly and offering effective resolutions during the sales process.
- Participated in trade shows and industry events as a company representative, promoting brand awareness and generating valuable networking connections.
- Evaluated competitor offerings and market dynamics, providing valuable feedback for internal development efforts and maintaining a competitive edge.
- Served as a trusted advisor to both clients and internal teams by providing insightful industry expertise and market trends analysis.
- Breakthrough in promoting Power Innovation in SAP ASEAN scene.
Application Consultant
Seven Rivers Sdn Bhd
03.2004 - 06.2005
- Led training sessions for end-users to ensure a smooth transition to SYSPRO applications and systems.
- Delivered consistent results under tight deadlines, managing competing priorities effectively without compromising quality or client satisfaction levels.
- Provided exceptional post-implementation support, addressing any lingering concerns or issues promptly for lasting client satisfaction levels.
- Supported sales efforts through the creation of compelling product demonstrations showcasing unique features and benefits.
- Conducted comprehensive requirement analysis to identify gaps in current systems and propose effective solutions.
Application Consultant
IFCA Consulting Group
04.2001 - 02.2004
- Collaborated with cross-functional teams to develop efficient application strategies for optimal business outcomes.
- Led training sessions for end-users to ensure a smooth transition to IFCA applications and systems.
- Provided exceptional post-implementation support, addressing any lingering concerns or issues promptly for lasting client satisfaction levels.
- Managed multiple projects simultaneously, consistently meeting deadlines and exceeding stakeholder expectations.
- Developed strong relationships with clients, fostering long-term partnerships for continued project success.
Education
Manufacturing - Licensed Manufacturing Warehouse
The Federation of Malaysian Manufacturers
Malaysia 04.2001 -
Certified Financials Consultant - Financials
SAGE University
United Kingdom 04.2001 -
Certified Manufacturing Consultant - Manufacturing
SAGE University
United Kingdom 04.2001 -
Certified Support Associate - Business Objects
SAP Global Certification
Germany 04.2001 -
Certified Pre-Sales Consultant - Pre-Sales Consultant
SAP University
Germany 04.2001 -
Certified Consultant - Consultant
SAP University
Germany 04.2001 -
Bachelor of Science - Computer Science and Mathematics
Campbell University
United States Of America 04.2001 - 01.2001
Associate of Science - Mathematics And Computer Science
Tunku Abdul Rahman College
Malaysia 04.2001 -
Higher Diploma - Accounts And Business Statistics
London Chamber of Commerce And Industry
United Kingdom 04.2001 -
High School Diploma -
Methodist Boys' School
Malaysia 04.2001 - 01.1997
Skills
Interpersonal Skills
Requirements Analysis
Business Intelligence
Product Demonstration
Stakeholder Management
Cost-benefit analysis
Teamwork and Collaboration
Adaptability and Flexibility
Active Listening
Analytical Skills
Certification
SAP Business One Certified Consultant, 2005
Additional Information
ADDITIONAL CERTIFICATIONS and RECOGNITIONS:
SAP Business One Certified Pre-Sales Level Two (2007)
Best SAP Business One Pre-Sales Presentation in Asia Pacific and Japan region
SAP Business One Certified Sales Executive (2006)
STRENGTHS:
Responsible and Reliable
Dynamic team player
Good Analytical Skills
Creative and resourceful
Able to work independently
Excellent skills in communication and collaboration.
REFERENCES:
References and writing samples are available upon request
Jobstreetenglishlanguageassessment
09/11/19, 38/40
Personalparticularspreferences
09/27/78, Malaysia, Male, 780927-14-5767, True, Immediately after notice period of 2 month(s), MYR 25,000
References
- Mr. Edwin Tan, Former Manager, Service Director, NEC Corporation Singapore, +65 9816 2669
- Ms. Lai Poh Keng, Former Manager, Professional Services Team Manager, Innovation Resources Group, +6012 299 2310
- Mr. Foo Chee Thong, Current Manager (if necessary), Head of Pre-Sales, Professional Services and Renewal, Sage Asia, +65 9050 8124
- Ms. Liza Sallehudin, Current Partner, Director, SIS (Asia) Sdn Bhd, +6012 312 6614
Languages
Bahasa Malaysia
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese
Intermediate (B1)
Japanese
Elementary (A2)
Resumesummary
Solution Consulting Lead, IT/Computer - Software, Bachelor's Degree in Computer Science/Information Technology, 23
Interests
Hiking and jogging
Timeline
Solution Consulting Lead
SAGE Malaysia Sdn. Bhd.
10.2017 - Current
Consulting Manager
ABEO International Sdn Bhd
06.2014 - 09.2017
Project Manager
NEC Corporation of Malaysia
01.2012 - 06.2014
Managing Consultant
Obtech Asia Pacific Sdn Bhd
02.2007 - 12.2011
Application Consultant
Power Innovations Sdn Bhd
07.2005 - 02.2007
Application Consultant
Seven Rivers Sdn Bhd
03.2004 - 06.2005
Manufacturing - Licensed Manufacturing Warehouse
The Federation of Malaysian Manufacturers
04.2001 -
Certified Financials Consultant - Financials
SAGE University
04.2001 -
Certified Manufacturing Consultant - Manufacturing
SAGE University
04.2001 -
Certified Support Associate - Business Objects
SAP Global Certification
04.2001 -
Certified Pre-Sales Consultant - Pre-Sales Consultant
SAP University
04.2001 -
Certified Consultant - Consultant
SAP University
04.2001 -
Bachelor of Science - Computer Science and Mathematics
Campbell University
04.2001 - 01.2001
Associate of Science - Mathematics And Computer Science
Tunku Abdul Rahman College
04.2001 -
Higher Diploma - Accounts And Business Statistics
London Chamber of Commerce And Industry
04.2001 -
High School Diploma -
Methodist Boys' School
04.2001 - 01.1997
Application Consultant
IFCA Consulting Group
04.2001 - 02.2004
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