Wong Junkai
Summary
- 3 years of customer service experience with knowledge of service delivery and proven multitasking abilities.
- Promoted to Supervisor in 3 months after joining current employer.
- Increased and maintained a customer retention rate by 30% above the outlet average.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Eager to transition these valuable skills into the role of a Data Center Inventory and Asset Technician, I bring a commitment to excellence, attention to detail, and a strong work ethic. Confident in my ability to quickly adapt to new challenges, and provide valuable support to both customers and team members in a dynamic data center environment.
Overview
7
7
years of professional experience
Work History
Patient Service Associates (Outlet Supervisor)
Chiropractic First
11.2022 - Current
- Attend to all phone calls/ walk-ins and WhatsApp enquiries with clear explanations.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed payments using credit cards and PayNow, maintaining accurate records of transactions.
- Used Salesforce system to schedule appointments and followed document protocols to safeguard confidentiality of patient records.
- Cycle count and maintained detailed records for inventory management as well as quality check when receiving goods.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Ad-hoc assignments and assisting doctor with clinical related duties
Operation Support
Innotrend Marketing Sdn Bhd
11.2020 - 06.2022
- Supervise and ensure the entire operation run smoothly such as monitor live video, game table, platform, sound quality, etc making sure that there is no issue to provide customers satisfaction.
- Developed and updated tracking Microsoft Excel for process monitoring and reporting.
- Fill in and send routine reports to corresponding recipients on time.
- Routine check on the equipments in the facility and ensure they are functioning.
- Respond to email/skype enquiries timely according to internal procedure & policies.
- Liaise and work closely with other departments, filter and escalate their concerns related to operation to the proper department.
- Perform Game testing on a new merchant site to make sure everything is in good condition without any technical problems on the platform to provide full customer satisfaction when launching it to the public.
Customer Service Officer
Starworld Club
05.2019 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Helped market casino to target groups to bring in business and sustain continued profits by 40%.
- Used POS system to maintain accurate detailed records for inventory management, cycle count and monitored expenses.
- Coordinated staff schedules, rotations and breaks on Microsoft Excel to make sure that the operation is smooth and sufficient of manpower.
Clerical (Internship)
Institution Of Engineer Malaysia (IEM)
02.2019 - 04.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered clerical support by handling range of routine and special requirements.
- Collected, arranged, and input information into database system
- Any ad-hoc assignment.
Tearista (Part Time)
Tealive
04.2017 - 05.2017
- Worked effectively in fast-paced environments.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Promoted seasonal or hot sales beverages, increasing store sales by 30%
Education
Diploma - Mass Communication in Public Relations
Tunku Abdul Rahman University College
Kampar, Perak06.2019
Sijil Pelajaran Malaysia (SPM) -
SMK Horley Methodist
Teluk Intan, Perak12.2016
Skills
- Customer Service Management
- Cycle Counts & Inventory Management
- Decision-Making
- Multitasking and Prioritizing
- Salesforce Software
- Computer Proficiency
Timeline
Patient Service Associates (Outlet Supervisor)
Chiropractic First
11.2022 - Current
Operation Support
Innotrend Marketing Sdn Bhd
11.2020 - 06.2022
Customer Service Officer
Starworld Club
05.2019 - 11.2020
Clerical (Internship)
Institution Of Engineer Malaysia (IEM)
02.2019 - 04.2019
Tearista (Part Time)
Tealive
04.2017 - 05.2017
Diploma - Mass Communication in Public Relations
Tunku Abdul Rahman University College
Sijil Pelajaran Malaysia (SPM) -
SMK Horley Methodist
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