Wong Guan Yuan Patrick
Singapore
Summary
Hands-on and tech-savvy professional with a strong background in lab equipment handling, maintenance, and troubleshooting. Experienced in identifying and solving technical issues, communicating effectively with clients and teams, and working both independently and on-site. Passionate about learning new technologies and using them to improve system performance, reliability, and efficiency. Currently sharpening skills in Python programming and automation through courses on Coursera and Udemy, with a focus on practical, real-world applications.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Gaia Science Pte Ltd
07.2019 - Current
- Diagnose, repair, and troubleshoot laboratory equipment
- Onsite installation, commissioning and qualification of new equipment to ensure compliance with standards/specifications
- Provide preventive maintenance and certification of laboratory equipment according to established procedures
- Conduct training and demonstration to client for new equipment
- Provide technical support/advice to clients to resolve technical issues of their lab equipment
- Respond and follow up closely with clients' inquiries and generate quotation for services and spare parts
- Planning of schedules with clients and vendors for on-site services including preventive maintenance, troubleshooting & site assessment, installation & commissioning, relocation of lab equipment and training
- Liaising and communicate with oversea principals on resolving technical issue of the equipment
- Generate service/test report for all the services performed
- Keep track of in-house equipment used for performing preventive maintenance/test and arrange for re-calibration prior to the due date
- Source and procure of equipment required for the preventive maintenance and certification of new equipment
- Communicate with internal sales department for any technical needs/support
Field Engineer
ALS TECHNICHEM (S) PTE LTD
03.2017 - 02.2019
- To coordinate and lead a team for field sampling work (Industrial Hygiene, Indoor Air Quality, Source Emission Testing, Occupational and Boundary Noise, Particle Count, Compressed Dry Air, Wastewater, Environmental Impact Assessment and Baseline Study and other environmental testing).
- To coordinate, manage and organize sampling plan for field work with clients.
- To communicate with vendors on their services (calibration) or consumables supply, issue Purchase Order (PO).
- To be able to operate and troubleshooting environmental sampling equipment and work independently.
- Report writing upon completion of field work and to ensure to deliver the report to client within the turnaround time.
- To maintain the equipment calibration system and ensure all equipment are within their calibration period and also proper filing of all calibration certificates.
- To assist section manager in maintaining Quality Management System which includes staff training records, equipment calibration, maintenance of equipment, stock check inventory, standardization and preparation of reagents (for analysis purpose).
- To ensure QA/QC and documents are in place and updated including writing of Quality Work Instruction.
- To assist in training and re-training of staff in existing sampling area and new tests.
- Reason for Leaving: Looking for a better career prospects, professional growth and work opportunities
Self-Employed
TW INDUSTRIES SUPPLY (JOHOR BAHRU, JOHOR, MALAYSIA)
01.2011 - 01.2017
- Operating a trading business, holding sole responsibility for sales & marketing of Personal Protective Equipment (PPE), Cleanroom Products & providing Sourcing Services to customers.
- Conduct sales and marketing activities to source new business opportunities.
- Promote a range of products to existing and new customers by providing product demonstration & presentation.
- Handling sales enquiries from customers, prepare sales quotation and follow up action for closing sales.
- Conduct visit at a regular basis to existing customer to build and maintain good and strong relationships with customer.
- Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts.
- Arrange for delivery of goods to clients before the deadline.
- Follow up product quality issue by reporting to supplier/manufacturer & feedback to customer with a solution.
- Regularly updating the statement of account & follow-up payment collection.
- Reason for Leaving: Closed down the business
Quality Assurance Engineer
AIDA ENGINEERING (M) SDN BHD (PASIR GUDANG JOHOR, MALAYSIA)
01.2009 - 01.2011
- Ensure product conformance to quality standards and customer satisfaction.
- Manage external (supplier) and internal quality issues and feedback with improvement to minimize rejection rate.
- Generate daily/weekly/monthly quality reports.
- Inspect incoming raw materials and outgoing products using standards operating procedures (checklists).
- Assisting the colleagues and juniors in process.
- Issuing DMR (Defective Material Reports) to respective departments for any internal quality issues and follow up the preventive action.
- To ensure and maintain a proper calibration system where all inspection and test equipments are properly calibrated, controlled, and stored.
- Monitor, update and control the ISO procedures in order to meet ISO requirements.
- Summarize weekly/monthly warranty report and present it to QA Manager.
- Reason for Leaving: Ventured into business by starting a trading company mainly supplying industrial hardware and sourcing services.
Education
Bachelor Degree - Mechanical Engineering
University Technology Malaysia (UTM)
Malaysia01.2009
Skills
Proficient in laboratory equipment
Excellent problem-solving and troubleshooting abilities
Effective written and verbal communication
Good interpersonal skill, self motivated, result-oriented
Ability to work in a stressful environment and under pressure
Able to work independently and follow up with assigned task
Mature team player which is able to work with all level
Commitment to continuous learning
Fundamental Python programming
Arduino, Single Board Computers (SBC), and ESP32 Development Board
JOB PREFERENCE
- Willing to Travel: Yes
- Notice Period: 2 months
- Expected Salary: SGD 4,700.00
Certification
- Google IT Automation with Python (Sep 2023)
- 100 Days of Code: The Complete Python Pro Bootcamp (Dec 2024)
- The Web Developer Bootcamp 2025 (Present)
Languages
English
Mandarin
Cantonese
Japanese
Malay
Timeline
Senior Technical Support Engineer
Gaia Science Pte Ltd
07.2019 - Current
Field Engineer
ALS TECHNICHEM (S) PTE LTD
03.2017 - 02.2019
Self-Employed
TW INDUSTRIES SUPPLY (JOHOR BAHRU, JOHOR, MALAYSIA)
01.2011 - 01.2017
Quality Assurance Engineer
AIDA ENGINEERING (M) SDN BHD (PASIR GUDANG JOHOR, MALAYSIA)
01.2009 - 01.2011
Bachelor Degree - Mechanical Engineering
University Technology Malaysia (UTM)
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