Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
Adrian Wong
Boutique Retail Merchandiser
Summary
Overview
12
years of professional experience
Work History
CLOSET - De Marca Pte. Ltd.
Boutique Retail Merchandiser
04.2020 - Current
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
Robinsons The Heeren - Al-Futtaim Pte. Co.
Retail Sales Associate
07.2017 - 03.2020
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
CM Chok Brothers Auto Sdn Bhd
Car Sales Consultant
04.2016 - 04.2017
Job overview
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Recommended complementary purchases to customers, increasing revenue.
Lazo Diamond
Fine Jewelry Sales Consultant
05.2011 - 02.2016
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
SMK Cenderawasih Malaysia
High School Diploma
12.2011
University Overview
Skills
- Product Inventory Counts
- Window Displays
- Pricing Controls
- Retail Buying
- Vendor Relations
- POS Systems Knowledge
- Excellent People Skills
- Product and Service Sales
- Sales Expertise
Accomplishments
Accomplishments
- Awarded "Employee of the Month" by Robinsons Retail Holdings Inc. (The Heeren) in October 2017 and June 2018.
- Top sales performer at Lazo Diamond (Malaysia) for 5 consecutive years.
- Promoted to Sales Supervisor by Lazo Diamond (Malaysia) in 2012.
- Top car sales consultant at CM Chok Brothers Auto Sdn. Bhd. (Malaysia).
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
English
Intermediate (B1)
Quote
The best way out is always through.
Timeline
Boutique Retail Merchandiser
CLOSET - De Marca Pte. Ltd.
04.2020 - Current
Retail Sales Associate
Robinsons The Heeren - Al-Futtaim Pte. Co.
07.2017 - 03.2020
Car Sales Consultant
CM Chok Brothers Auto Sdn Bhd
04.2016 - 04.2017
Fine Jewelry Sales Consultant
Lazo Diamond
05.2011 - 02.2016
SMK Cenderawasih
High School Diploma
Similar Profiles
Osmar ItuarteOsmar Ituarte
Installer at ClosetInstaller at Closet
Jayasri VSJayasri VS
Consultant at ClosetConsultant at Closet
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -