WONG ZHONG XIN

• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Escorted clients to spa areas, treatment rooms, and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
• Communicated with spa team members if clients canceled or changed appointment times.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Managed high call volume, ensuring smooth communication between clients and spa staff.
• Managed financial transactions accurately, upholding company standards of fiscal responsibility.
• Achieved specified sales targets by promoting special treatments, additional services, and products.
• Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
• Updated customer records and maintained accurate client information.
• Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
• Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Streamlined appointment scheduling for increased efficiency and optimal time management.
• Promoted special offers and packages to increase revenue through upselling techniques.
• Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
• Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
• Resolved client issues professionally, promoting a positive image of the spa brand.
• Assisted with marketing campaigns to promote spa services.
• Enforced spa policies, following company procedures at all times.

• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Escorted clients to spa areas, treatment rooms, and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
• Communicated with spa team members if clients canceled or changed appointment times.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Managed high call volume, ensuring smooth communication between clients and spa staff.
• Managed financial transactions accurately, upholding company standards of fiscal responsibility.
• Achieved specified sales targets by promoting special treatments, additional services, and products.
• Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
• Updated customer records and maintained accurate client information.
• Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
• Streamlined appointment scheduling for increased efficiency and optimal time management.
• Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Created and implemented strategies for improving operational efficiency and accuracy.

• - First point of contact for new clients, arranging airport transfers, hotel check-ins, and travel itineraries, introducing local cuisine and tourist attractions, recommending clients to the VIP room for entertainment, maintaining client relationships, providing support to frontline sales colleagues, and handling basic VIP room client needs such as appropriate social drinking, promoting company products and events.
• - Report client information, company performance, and promotional activities to superiors, assist in market expansion and problem-solving for clients, follow work arrangements, and coordinate with various departments in the VIP room to achieve operational targets.

- Familiar with Baccarat insurance in the VIP room, able to remember client details in high-pressure environments, provide excellent service and maintain contact with VIP clients, assist clients with meal orders, room bookings, and travel arrangements.

- Handle company profit reports and coordinate handover with colleagues.

• Company Overview:
• - Greet and provide high-quality service to VIP room clients, including assisting with hotel check-ins and travel arrangements, handling chip and cash exchanges, maintaining good relationships with clients, engaging in appropriate conversations, and following up on client-related matters.
• - Proficient in computer operations, handling company reports, following superiors' work arrangements, familiar with company activities, and attending internal and client-related events.

• Gaming Skills: Mini Baccarat, Russian Roulette, British 21, American 21, Caribbean Stud Poker, Three Card Poker, Texas Hold'em Poker, Casino War, Sic Bo, Mini Dice, French Roulette, Electronic Games.
• Job Responsibilities:
• - Conduct all casino table games according to established guidelines and procedures, handle gaming equipment accurately and at an appropriate speed to maintain the correct pace of the game.
• - Quickly identify dice points, roulette results, and be proficient in Baccarat, British and American 21, and poker series rules. Master electronic gaming techniques and perform mental calculations quickly and accurately without errors.
• - As a supervisor, oversee all dealers in the casino area to ensure smooth operations, assign dealer positions and break times, monitor guests for unusual behavior, resolve guest disputes, and record average bets to report company profits and customer information to superiors.
• - Provide excellent service to VIP guests, communicate effectively with department supervisors and superiors to solve problems, follow instructions from superiors, and complete tasks. Able to stand for long periods.