Wong Wei Xiong
Singapore
Summary
Results-driven Deputy Store Manager with a strong background in retail management, dedicated to optimizing store operations and enhancing customer satisfaction. Proven track record of coordinating day-to-day activities while implementing strategies that improve team performance and drive sales growth. Expertise in staff training and development, along with meticulous inventory management, ensures a well-organized and efficient store environment. Committed to fostering a positive shopping experience that encourages customer loyalty and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Guardian Health & Beauty Singapore
2025.07 - Current
- My tenure with Guardian Health & Beauty as an Assistant Store Manager gave me new knowledge and experiences in the Health & Beauty Retail industry. I have learned about the roles and responsibilities of a Store-In-Charge, how to manage company sales expectations and to apply new or changes in the company policies to the outlet and team.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Daily and Grocery Department Manager
Don Don Donki Singapore
2025.02 - 2025.07
- My tenure with Don Don Donki as a Daily and Grocery Department Manager gave me new experiences in the Retail and Supermarket industry. I have learned how to be flexible with Product Placement and Display and how to decide on setting of Selling Price and Promotions for the products under my department.
- Managed inventory levels, implementing strategies to reduce waste and optimize stock turnover.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Oversaw daily grocery operations, ensuring product availability and freshness.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Led team training initiatives, enhancing staff performance and customer service skills.
- Developed merchandising strategies to drive sales and enhance customer engagement.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Fresh and Frozen Supervisor
NTUC Fairprice Co-operative
2024.04 - 2024.12
- Initially, I was given the post of Team Leader for FairPrice Online (FFS-Joo Kun) and had training for 1 month. However, due to circumstances, the team was disbanded shortly after the launch of the project.
- After which, I was given the opportunity to join the Branch Manager to open a new store at Tampines North. I joint the manager to assist him with the opening.
- 1. Train the fresh and frozen department staff.
- 2. Go for WSQ additional training on Visual merchandising, stock and inventory control and also Occupational First Aid course.
- 3. I have also been tasked to manage grocery and non food ordering as the new supervisor has not been recruited yet.
- 4. The manager also looped me in the meetings with store design and also contractors.
- I have managed to through each individual department to learn and upskill my work and career.
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members on operational procedures and safety protocols.
- Coordinated scheduling of staff shifts to ensure adequate coverage during peak hours.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, enhancing overall performance and productivity.
- Coordinated staff scheduling, optimizing labor resources for peak operational efficiency.
- Led initiatives to enhance store layout and product placement, improving customer experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Safety Officer
Takashimaya Singapore Pte Ltd
2022.07 - 2023.09
- During my 5th year in Takashimaya, I was appointed as the Safety Officer for the whole Food Division at the request of Takashimaya Japan HQ to improve and standardize the WSH and Food Safety standard of Takashimaya Singapore.
- Together with the management, we brainstormed on ideas to improve the safety standards and implement new/improved checklists. I also worked with the M&E and Security departments on some routine and ad-hoc checks. I than send the reports to the management and Japan HQ to review on the checks and improvement/rectification done.
- As the Safety Officer, I also conducted training sessions for all staff and promoters of Food Division on the importance of WSH and Food Safety as part of the effort to improve the safety standard.
- We work closely with SFA and NEA to maintain the hygiene standards and also the pest controls companies.
- Job scope coverage
- Reinforce all stalls to adhere to operation guidelines
- Ensure the smooth operation, daily hygiene update sales operation of all stalls
- Managed all ad hoc duties and work as assigned by the Management.
- Working with the team to minimize human errors and improve efficiency in work.
- Handle customers enquires, complaints and feedback.
- Design and implement new safety checklists.
- Conduct routine and ad-hoc checks.
- Submit inspection reports to management for review.
- Work with relevant Food Division teams to improve the WSH and Food Safety standard of the tenants.
- Conduct WSH and Food Safety training for staff and promoters.
- Developed and implemented safety training programs for staff across various departments.
- Conducted regular safety audits to ensure compliance with local regulations and company policies.
- Collaborated with management to identify potential hazards and recommend corrective actions.
- Led incident investigations, analyzing root causes and developing preventive measures.
- Facilitated communication between departments to enhance safety practices and procedures.
- Spearheaded initiatives to improve workplace ergonomics, reducing injury risks among employees.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Conducted risk assessments to identify areas of improvement and implement corrective actions accordingly.
- Provided support during audits, ensuring adherence to company standards and regulatory requirements.
- Organized regular safety meetings to discuss ongoing concerns, review recent incidents, and update staff on new procedures or regulations.
- Led safety meetings and training classes to educate workers on safe practices and important policies.
- Improved employee awareness of safety protocols through regular training sessions and workshops.
- Monitored contractor performance against established safety criteria, ensuring external parties also adhered to company expectations regarding safe working practices.
- Served as a liaison between employees and management, addressing concerns related to health and safety issues.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
Senior Retail Advisor
Takashimaya Singapore Pte Ltd
2018.02 - 2023.06
- In my first 4 years with Takashimaya, I have been managing tenants of the food court (Food Village) and World Confectionery, Japan Confectionery, Souvenir and Gifts and Medicine areas (Retail-packed items). I am to assist the manager of monitoring sales of each tenants and also the quality of products and services inclusive. I also involve in budgeting, forecast and store promotion mechanics are also planning. In store promotions, I negotiate and propose mechanics to our tenants. Sourcing for new tenants and concessionaire and proposing to the management is also part of my scope.
- In our food department, there are also many sections. I am not only managing our food court and retail-packed areas but also involved in events in Takashimaya Square. Examples are, Chinese New Year, Food Festival, Moon Cake Festival, Hokkaido Fair and also Christmas. In all these events, not only am I involve in operations but also meeting with other potential suppliers. I was also involved in the planning layout and other set up of such events.
- These enhance my experience in my work and put my ideas and creativity to the company
- Job scope coverage
- Business reviews and sales forecasting.
- Work with vendors to improve sales and new product mix.
- Monthly promotion theme and mechanics proposal
- Reinforce all stalls to adhere to operation guidelines
- People Management- Leading and motivate the team staffs to drive sales and new ideas to deliver consistent standards in both performance and results.
- Guide and training new staff on operation and customer service.
- Working with the team to minimize human errors and improve efficiency in work.
- Handle customers enquires, complaints and feedback.
- Looking out for new vendors.
- Engage in contractors to do renovation for stalls.
- I believe that with my experience I will be able to bring your company to a greater height and build a team working towards the new era.
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Collaborated with team members to execute promotional events, driving sales growth and customer engagement.
- Kept up-to-date with industry trends, allowing for informed product suggestions based on current market demands.
- Resolved conflicts between customers or employees diplomatically, maintaining a harmonious working atmosphere.
- Collaborated with colleagues to create a positive store environment that fostered teamwork and productivity.
- Organized promotional events and seasonal sales, drawing in more customers and increasing revenue potential.
- Boosted sales performance by effectively upselling products and suggesting complementary items.
- Handled customer returns or exchanges professionally, resolving issues quickly to maintain satisfaction levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Supervisor
Marks & Spensers
2017.07 - 2018.02
- I have been a supervisor managing staffs for retail operations. Being the leader of a team, I had to motivate my staffs intelligently working together and keep focus on the company vision and mission.
- Taking feedbacks from the customers and the management, regarding customer services and display, I will take it positively and gather views from staffs to improve on the cases.
Team Leader
NTUC Fairprice Co-operative
2014.10 - 2016.06
- I have been a supervisor managing staffs in the Fruits & Vegetable and Frozen & Dairy sections of the Tampines Mall outlet. Being one of the in-charge of a busy outlet, I had to make sure there is enough stocks to meet the demands of the customers and at the same time, change the displays according to different promotions.
- Thanks to the guidance of the Senior Team Leader and Branch Manager, I learned about staff management, stock ordering and display.
Education
Engineering Informatics
Nanyang Polytechnic
Singapore, Null, Singapore2006-09
Skills
- Customer service and engagement
- Problem-solving
- Customer service
- Customer experience
- Team management
- Stock management
- Time management
- Team building and leadership
- Mentoring and coaching
- Strategic merchandising
Interests
Availability : 1 month notice
Certification
- Workplace Safety and Health Level 3 Training - Dec 2023
- Food Safety and Hygiene Level 3 Training - Nov 2023
- Occupational First Aid Training - Aug 2024
- Inventory Control Training - Aug 2024
- Sales Closure Training - Jun 2024
- Visual Merchandising Presentation Training - May 2024
- Service Challenges Training - Apr 2024
- Service Leadership Training - Jul 2022
- Solve Problems and Make Decisions at Operations Level Training - Aug 2020
Languages
Language Reading Writing Speaking Listening
English Language Excellent Excellent Excellent Excellent
Chinese Language Excellent Excellent Excellent Excellent
Timeline
Assistant Store Manager
Guardian Health & Beauty Singapore
2025.07 - Current
Daily and Grocery Department Manager
Don Don Donki Singapore
2025.02 - 2025.07
Fresh and Frozen Supervisor
NTUC Fairprice Co-operative
2024.04 - 2024.12
Safety Officer
Takashimaya Singapore Pte Ltd
2022.07 - 2023.09
Senior Retail Advisor
Takashimaya Singapore Pte Ltd
2018.02 - 2023.06
Sales Supervisor
Marks & Spensers
2017.07 - 2018.02
Team Leader
NTUC Fairprice Co-operative
2014.10 - 2016.06
Engineering Informatics
Nanyang Polytechnic