WONG WAI HONG
Ipoh
Summary
I am Wong Wai Hong with a bachelor in International Business from Universiti Malaysia Sabah (UMS), Kota Kinabalu Campus. I am seeking an entry-level position to begin my career in a high-level professional environment and looking forward to learn more knowledge and skills for achieving the objective and developing the best performance in the organization. I intend to leverage my learned knowledge to develop further in the international business as my future jobs.
Overview
5
5
years of professional experience
Work History
Fsa / Barista (SIA Lounge)
Avon Cleaning Service
05.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista Trainee
Group Therapy Coffee
02.2024 - 05.2024
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Supported store operations by effectively managing opening and closing procedures when required.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
- Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
Accounting /HR (Internship)
SunYuen Rubber Mnf Co
01.2023 - 10.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
CASINO DEALER (PART TIME)
Genting Highland
10.2020 - 06.2021
- Host baccarat game and E-Game in casino
- Support the creation of playing cards for casinos.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Education
Bachelor of Business with Honours - International Business
UNIVERSITI MALAYSIA SABAH
01.2023
Malaysia Higher School Certificate -
SMK MENGLEMBU
01.2020
Skills
- Problem solving
- Time management
- Event coordination
- MS Office
- Networking
- Video editing
- Communication
- Storyboarding
Accomplishments
- Player of the Club Orchestra (Cello), 2015-2016
- Treasurer of Form 6 class, 2018-2019
- Player of the College Volleyball team, 2018-2019
Languages
Spoken and written Malay
Spoken and written English
Spoken and written Mandarin
Hobbies and Interests
- Sports
- Music
- Gaming
Curriculum Activities
- Participated in Virtual Student Exchange Program (VISEP), 2021
- Participated in Program Importance of Microsoft 360, 2021
- Participated in Program Entrepreneur Talk 2021 Joint Edition of the Entrepreneur & Entrepreneurship Industry, 2021
- Participated in Entrepreneurs' Relaxed Chat Program 'Confidence Triggers Success', 2021
- Participated in Program Keep Calm and Take Action: Leadership Attitudes in an Emergency, 2021
- Participated in the Program Childhood Trauma Talk, 2021
- Participated in the Program Fighting Program Disinformation & Fake News, 2021
- Participated in the Program National Volunteer Icon Talk, 2021
- Participated in the Seminar of Rules, Regulation & Policy for Employees & Employer in the Industry, 2021
Timeline
Fsa / Barista (SIA Lounge)
Avon Cleaning Service
05.2024 - Current
Barista Trainee
Group Therapy Coffee
02.2024 - 05.2024
Accounting /HR (Internship)
SunYuen Rubber Mnf Co
01.2023 - 10.2023
CASINO DEALER (PART TIME)
Genting Highland
10.2020 - 06.2021
Bachelor of Business with Honours - International Business
UNIVERSITI MALAYSIA SABAH
Malaysia Higher School Certificate -
SMK MENGLEMBU
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