Wong Pui Yee
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Sales Associate
Hermès Retail
01.2012 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Generated sales leads and cold called potential customers.
- Greeted customers and provided product advice to increase sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Participated in store meetings and product training sessions to understand and sell items.
Sales Associate
On pedder
06.2011 - 09.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Manicurist
Self employed
08.2008 - 12.2010
- Grew repeat client base through effective marketing and customer service.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
- Oversaw schedule to manage appointments of new and existing clients.
- Designed creative nail art designs and patterns.
Education
Diploma - Make-Up
Top To Toe
Singapore12.2005
Skills
- Providing Feedback
- Persuasive Negotiations
- POS System Expertise
- Strategic Sales
- Persuasive Selling
- Product Recommendations
- Product Knowledge
- Customer Transactions
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Timeline
Senior Sales Associate
Hermès Retail
01.2012 - Current
Sales Associate
On pedder
06.2011 - 09.2011
Manicurist
Self employed
08.2008 - 12.2010
Diploma - Make-Up
Top To Toe
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