WONG PEK KEE
Summary
Dynamic and adaptable professional with a rich background in customer service and administrative roles, Excel in leveraging interpersonal and communication skills to enhance customer satisfaction and team cohesion. Proficient in Microsoft Office, demonstrating a strong ability to multitask and resolve problems efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Spa Therapist
Bentley Wellness Spa TCM Pte. Ltd. - Bukit Batok
08.2023 - 01.2025
- Conducted thorough consultations to understand client needs and preferences before treatments.
- Applied various massage techniques to address specific areas of discomfort.
- Provided relaxing massages to clients, helping them unwind and relieve tension.
Receptionist Administrator
Bentley Wellness Spa TCM Pte. Ltd. - Bukit Batok
05.2022 - 08.2023
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
Administrative Officer
Hometrix Pte. Ltd. - Jurong East
12.2019 - 04.2022
- Handled incoming calls and directed them to appropriate personnel.
- Assisted with scheduling appointments and coordinating meetings.
- Assisted in onboarding new staff by preparing necessary materials.
- Processed mail and packages to ensure timely distribution.
Receptionist Administrator
CORAL SEA WELLNESS CENTRE – Jurong East
01.2018 - 10.2019
- Confirmed appointments, communicated with customers, and updated customers records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to person in charge by handling correspondence, filing documents, and managing office supplies inventory.
Telesales Representative (Part Time)
JA AVENUE MARKETING SDN. BHD.
Malaysia
04.2017 - 12.2017
- Conducted outbound calls to potential customers, promoting products and services.
- Followed up with leads to nurture relationships and successfully complete customer satisfaction debt assessment reports independently.
- Engaged with customers to understand needs and provide tailored solutions of debt repayment plans.
Online Customer Service Representative
GERIMIS NAGA SDN. BHD.
Malaysia
07.2015 - 02.2017
- Guided customers through processes, carefully explaining steps involved.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
Customer Service Attendant
BERJAYA GROUP SDN. BHD. – Bukit Jalil Entertainment Golf Club
Malaysia
05.2013 - 06.2015
- Handled cash transactions and processed payments quickly and accurately.
- Guided customers through self-service kiosks and technology.
- Monitored customer flow and adjusted service approach to meet needs.
- Promoted company products and services, resulting in increased sales and revenue.
Restaurant Captain
RESTAURANT DIN TAI FENG- Tasted Food Pte. Ltd.
08.2009 - 06.2013
- Trained new employees on restaurant protocols, enhancing overall staff performance and cohesion. Improved team morale through consistent communication and collaboration with fellow staff members.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Responsible give supporting on floors work as a team leader, includes of taking food &bravery order, keep restaurants safety and cleanliness.
- Perform cash and credit card transactions using Point of Sales (POS) and perform opening & closing settlement on daily cash reconciliation.
Education
Certificate Of GCE N Level - Graduation Of Grande 5th
BATU LAPAN NATIONAL SECONDARY SCHOOL
Malaysia12.2000
Certificate Of Achievements - UBS Accounting Payroll
CAL COMPUTER TRAINING CENTRE
Malaysia11.2000
Certificate Of Completion - Microsoft Window & Microsoft Office
CAL COMPUTER TRAINING CENTRE
Malaysia11.2000
Skills
- Proficient in computer Microsoft sills, ( Word, Excel, PowerPoint ) and Use of office equipment
- Being strong affinity, good at getting along with people
- Good at learning, very adaptable, with good analytical capability Willing to work rotating shift hours including weekends and PH
- Responsible fulfill my duties to my own work Have holding capacity to pressure & setback, reliable experience in ability to multi-task
Certification
- Diploma in Holistic Massage- Level 3 (ITEC) - Aug 2023
- F&B Safety & Hygiene Policies & Procedures - Certificate of Successful Attainment Singapore Culinary Institute Pte. Ltd. ( SWSQ )- Jun 2010
- Interact with Guests- Certificate of Successful Attainment- Singapore Workforce Skills Qualifications - Nov 2011
Timeline
Spa Therapist
Bentley Wellness Spa TCM Pte. Ltd. - Bukit Batok
08.2023 - 01.2025
Receptionist Administrator
Bentley Wellness Spa TCM Pte. Ltd. - Bukit Batok
05.2022 - 08.2023
Administrative Officer
Hometrix Pte. Ltd. - Jurong East
12.2019 - 04.2022
Receptionist Administrator
CORAL SEA WELLNESS CENTRE – Jurong East
01.2018 - 10.2019
Telesales Representative (Part Time)
JA AVENUE MARKETING SDN. BHD.
04.2017 - 12.2017
Online Customer Service Representative
GERIMIS NAGA SDN. BHD.
07.2015 - 02.2017
Customer Service Attendant
BERJAYA GROUP SDN. BHD. – Bukit Jalil Entertainment Golf Club
05.2013 - 06.2015
Restaurant Captain
RESTAURANT DIN TAI FENG- Tasted Food Pte. Ltd.
08.2009 - 06.2013
Certificate Of GCE N Level - Graduation Of Grande 5th
BATU LAPAN NATIONAL SECONDARY SCHOOL
Certificate Of Achievements - UBS Accounting Payroll
CAL COMPUTER TRAINING CENTRE
Certificate Of Completion - Microsoft Window & Microsoft Office
CAL COMPUTER TRAINING CENTRE