Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Wong Li Zong

Summary

I am currently working as a senior officer in United Overseas Bank (UOB) and our main role involves in processing signatures and maintenance requests for individual customers, ensuring accuracy and timely completion. Our department works closely with local bank branches, business units and support/contact centre teams to ensure that we complete all data maintenance requests with precision and ensuring compliance with agreed Service Level Agreement.

Overview

5
5
years of professional experience

Work History

Senior Officer, Account Maintenance

United Overseas Bank
06.2023 - Current
  • Process Customer/ Account Signature Maintenance for individual Customers
  • Complete all data maintenance requests with accuracy and within the Service Level Agreement.
  • Assist to handle enquiries/ escalation from local Branches, Business Units and Support/ Contact Centre
  • Assist to prepare and submit management/ statistical reports.

Senior Executive

Ng Teng Fong General Hospital
11.2022 - 05.2023
  • Support in updating Tableau Dashboards for community operations and other analytics project requests.
  • Support Value Driven Outcome Patient Reported Outcome Measures (VDO PROMs) team on data analytics and data management projects.
  • To assist management on decision making and analysing healthcare data.
  • Monthly presentation of data finding for programme evaluation.

Service Performance Officer

SBS Transit
06.2018 - 11.2022
  • Verify operated mileage from bus operations and submit mileage claims to the Land Transport Authority (LTA) for bus contacts service fee payment.
  • Assist in investigating queries from the LTA on mileage submissions and audit checks related to mileage claims.
  • Generate service performance reports for updates to management.
  • Liaise with different department to ensure accuracy of mileage claims and comply with service standards set by LTA.

Education

Honours Degree -

Singapore University Of Social Science
06.2022

Bachelor Associate -

Singapore University Of Social Science
01.2021

Diploma -

Nanyang Polytechnic
08.2014

Skills

  • Microsoft Powerpoint
  • Microsoft Word
  • Excel
  • Python

Additional Information

Capstone Project - Singapore

For my final year honours program in SUSS, I am involved in studying and modelling infectious diseases with vaccination for my capstone project for my honours program course: Mathematics. My project involves using the susceptible-infected-recovered (SIR Model) data to study the transmission of diseases. Using Excel model, I had to simulate different scenario for different models to study the pattern of the transmission of disease based on the initial conditions.


The project objectives include analyzing the SIR Model with or without vaccination under some initial assumptions. Using SIR Model, I would be implementing the equilibrium points and determine whether the population is moving towards disease-free equilibrium point(DFE) or endemic equilibrium point.


My project includes simulating different SIR Models using Excel and analyses the model from the data and make comparison or interpreting the results.

Timeline

Senior Officer, Account Maintenance

United Overseas Bank
06.2023 - Current

Senior Executive

Ng Teng Fong General Hospital
11.2022 - 05.2023

Service Performance Officer

SBS Transit
06.2018 - 11.2022

Honours Degree -

Singapore University Of Social Science

Bachelor Associate -

Singapore University Of Social Science

Diploma -

Nanyang Polytechnic
Wong Li Zong