Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hobbies and interests
Generic

Wong Kuok Sin

Melaka

Summary

I have worked in financial markets for 7 years, currently looking for a breakthrough of career in Singapore. I would love the opportunity to put my expertise and passion in relevant field for better career development.

Overview

8
8
years of professional experience

Work History

Flight Attendant

SINAGPORE AIRLINES LTD.
05.2025 - Current
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Customer Service Representative

RANDSTAD TALENT SDN BHD - Binance
02.2025 - 03.2025
  • Provide support to clients and prospects, assist with all kind of requests received by email and live chat.
  • Keep high satisfaction standards and exceed customer expectations.
  • Resolve problems by applying established procedures.
  • Provide feedback to team leaders.
  • Suggest ideas to improve customer experience and department's work procedure.

Customer Support Team Leader

OPEN2ASSIST SDN BHD - OctaFX (change of Entity)
01.2024 - 01.2025
  • Maintained active participation in daily team operations, setting the standard for accomplishing KPIs.
  • Collaborated with individuals to address absences and performance issues effectively, mitigating any potential impact on operational continuity.
  • Utilized data-driven insights and executed strategic initiatives to drive favourable results.
  • Provided trading platform and customer service training to maximize team performance and productivity.
  • Scheduled staff roaster to meet peak and seasonal traffic for efficient customer care provision.
  • Motivated staff to create positive and productive workplaces, resulting in excellent satisfaction and retention ratings.
  • Collaborated with other departments to gather insights on product issues reported by customers, contributing valuable feedback that informed future improvements
  • Coordinated with cross-functional teams to address recurring customer concerns, resulting in improved product quality and user experience.

Customer Support Team Leader

AMBER PRO SOLUTIONS (M) SDN BHD - OctaFX
07.2023 - 12.2023
  • Maintained active participation in daily team operations, setting the standard for accomplishing KPIs.
  • Collaborated with individuals to address absences and performance issues effectively, mitigating any potential impact on operational continuity.
  • Utilized data-driven insights and executed strategic initiatives to drive favourable results.
  • Provided trading platform and customer service training to maximize team performance and productivity.
  • Scheduled staff roaster to meet peak and seasonal traffic for efficient customer care provision.
  • Motivated staff to create positive and productive workplaces, resulting in excellent satisfaction and retention ratings.
  • Collaborated with other departments to gather insights on product issues reported by customers, contributing valuable feedback that informed future improvements
  • Coordinated with cross-functional teams to address recurring customer concerns, resulting in improved product quality and user experience.

Senior Agent of Customer Support

AMBER PRO SOLUTIONS (M) SDN BHD - OctaFX
04.2021 - 07.2023
  • Provide assistance to customer support agents, such as hard knowledge, know-how of tools and work, emotional support, break schedule management, daily update of info etc.
  • Manage and resolve tasks that align with department's development goal.
  • Mentoring of new agents.
  • Daily department's work flow management.
  • Timely notification of problems and possible solutions.
  • Maintain effective communications and collaborations between departments, team leaders and agents.

Customer Support Executive

AMBER PRO SOLUTIONS (M) SDN BHD - OctaFX
01.2020 - 04.2021
  • Provide support to clients and prospects, assist with all kind of requests received by email and live chat.
  • Keep high satisfaction standards and exceed customer expectations.
  • Resolve problems by applying established procedures.
  • Provide feedback to team leaders.
  • Suggest ideas to improve customer experience and department's work procedure.

Telemarketing Executive

UTS MARKETING SOLUTIONS SDN BHD
07.2019 - 12.2019
  • Contact potential or existing customers to inform them about a product or service through cold calling.
  • Performed tele-sales for insurance product.
  • Enter and update customer information in the database.
  • Handle grievances to preserve the company’s reputation.
  • Perform sales and follow up services to clients.
  • Provide feedback to team leaders.
  • Suggest ideas to improve department's work procedure.

Institutional Dealing Representative

MALACCA SECURITIES SDN BHD
03.2018 - 06.2019
  • Helping fund managers and high-net-worth clients in trade executions.
  • Managing retail clients’ investment portfolios.
  • Daily conciliation and confirmations of trade orders with clients
  • Contact existing customers to inform them about a product or service.
  • Prospecting new clients for business development.

Education

Bachelor of Accounting - Bachelor of Commerce (HONS) Accounting

University Tunku Abdul Rahman
Kampar, Perak, Malaysia.
2017

Skills

  • DiSC Personality
  • Spranger’s motivators
  • Microsoft Excel

Accomplishments

    Year 2024

  • Scale up CSAT training to Customer Service department.

    • Year 2023

  • Developed a training system to maximize agents' CSAT performance.

Languages

English
Bilingual or Proficient (C2)
Malay
Upper Intermediate
B2
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Flight Attendant

SINAGPORE AIRLINES LTD.
05.2025 - Current

Customer Service Representative

RANDSTAD TALENT SDN BHD - Binance
02.2025 - 03.2025

Customer Support Team Leader

OPEN2ASSIST SDN BHD - OctaFX (change of Entity)
01.2024 - 01.2025

Customer Support Team Leader

AMBER PRO SOLUTIONS (M) SDN BHD - OctaFX
07.2023 - 12.2023

Senior Agent of Customer Support

AMBER PRO SOLUTIONS (M) SDN BHD - OctaFX
04.2021 - 07.2023

Customer Support Executive

AMBER PRO SOLUTIONS (M) SDN BHD - OctaFX
01.2020 - 04.2021

Telemarketing Executive

UTS MARKETING SOLUTIONS SDN BHD
07.2019 - 12.2019

Institutional Dealing Representative

MALACCA SECURITIES SDN BHD
03.2018 - 06.2019

Bachelor of Accounting - Bachelor of Commerce (HONS) Accounting

University Tunku Abdul Rahman

Hobbies and interests

  • Finance & Economics
  • Psychology
  • Personal Development

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Wong Kuok Sin