Wong Kai Yee
Skudai
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Responsible and mature retail associates who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.
Overview
15
15
years of professional experience
Work History
Retail Fashion Advisor
Club21
Singapore
06.2024 - Current
- Achieve individual and store sales target through effective sales techniques
- Handle customer inquires and resolve issue promptly and professionally
- Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
- Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
- Continuously expanded my product knowledge by attending brand presentations and reviewing industry resources, ensuring accurate recommendations for clients seeking specific items or styles.
Senior Fashion Advisor
Urban Revivo Group
Singapore
08.2022 - 01.2024
- Recommending brands and styles of clothing, shoes, handbags, and accessories based on customers needs
- Providing fashion advice and assisting customers with their purchases in retail settings to hit sales goals
- Staying updated on industry products, new clothing arrivals and seasonal trends
- Maintain outstanding store condition and visual merchandising standards
- Handle the duties of a cashier by accepting cash, checks, or charges from customers
Dental Receptionist
T Dental
Malaysia
09.2021 - 07.2022
- Assist patients to fill out information form
- Updating patient records and documenting recent treatments and procedures
- Scheduling follow-up appointments and providing telephonic reminders
- Verifying methods of payment and collecting payment
Supervisor
Leyouki Pte Ltd
Singapore
01.2021 - 07.2021
- Handling customer complaints and resolving issues that staff are not authorised to handle on their own
- Maintaining a safe and clean work environment
- Organising promotions and spearheading marketing efforts by setting up displays and educating customers and staff on promotions or specials
- Dealing with schedule changes and other staffing issues
Senior Associate Assistant
adidas Singapore Pte Ltd
Singapore
08.2015 - 12.2020
- Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales
- Taking part in the display, merchandising and all facets of the operation of the store
- Promoting customer loyalty and giving each customer the best service they have ever got
- Perform other tasks the store manager may assign based on the store demands
Supervisor
Challenger Technologies Limited
Singapore
05.2011 - 05.2015
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Responded to customer questions and requests in a prompt and efficient manner
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Retail Assistant
Sub Group of Company
Malaysia
03.2010 - 03.2011
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Education
LCCI Level 2 of Certificate - Book-keeping And Ac
Sekolah Menengah Kebangsaan C.M. Yusuf
SPM -
Menengah Kebangsaan C.M. Yusuf
IpohSkills
- Fast Learner
- Ability to Work in a Team
- Sales
- Communication Skills
- Customer Service
- Merchandising
Languages
English
Malay
Mandarin
Cantonese
Personal Information
- Date of Birth: 10/25/92
- Nationality: Malaysian
Timeline
Retail Fashion Advisor
Club21
06.2024 - Current
Senior Fashion Advisor
Urban Revivo Group
08.2022 - 01.2024
Dental Receptionist
T Dental
09.2021 - 07.2022
Supervisor
Leyouki Pte Ltd
01.2021 - 07.2021
Senior Associate Assistant
adidas Singapore Pte Ltd
08.2015 - 12.2020
Supervisor
Challenger Technologies Limited
05.2011 - 05.2015
Retail Assistant
Sub Group of Company
03.2010 - 03.2011
LCCI Level 2 of Certificate - Book-keeping And Ac
Sekolah Menengah Kebangsaan C.M. Yusuf
SPM -
Menengah Kebangsaan C.M. Yusuf