Winston Shotam
Singapore,Singapore
Summary
Accomplished professional with extensive training in fatigue risk management, delegation, decision making, and information security through Emirates Airline Learning. Demonstrates expertise in employee performance, leadership development, managing difficult people, and team communication. Certified in designing and delivering training programs, leadership purpose identification, negotiation strategies, customer experience foundations, and hospitality learning. Committed to leveraging these skills to enhance organizational efficiency and drive exceptional results.
I do offer strong interpersonal and communication skills, along with calm and approachable demeanor in high-pressure situations. Knowledgeable about ensuring passenger safety, delivering top-notch customer service, and managing cabin crew. Ready to use and develop leadership, problem-solving, and multitasking skills in a managerial role.
Overview
27
27
years of professional experience
13
13
years of post-secondary education
Work History
Flight purser
Emirates Airlines
Dubai, U.A.E
10.2002 - 11.2024
Flight Purser Emirates Airlines Dubai , United Arab Emirates Manage and lead a group of in-flight crew members to ensure seamless flow of operation in delivering superior customers' in-flight experiences from boarding to the arrival of international flights. Mentoring and coaching cabin crew to stimulate interest in job satisfaction and career advancement. Cabin crew's performance management through verbal and written feedback based on observations and customers' input. Facilitate and monitor legalities, safety and security procedures in compliance with international aviation authorities' standards. Relay of data gathering and observations in assisting product development and cost management. Cross-selling and promoting Emirates' umbrella products to ensure profit maximization and brand recognition.
Cabin crew member
United Airlines
Singapore
09.2000 - 09.2002
Onboard services in all cabins, Safety and security.
Police officer
SATS Police
Singapore
07.1997 - 09.2000
Trained in screening passengers, belongings for contraband and hazardous materials, explosives. Proficient in conducting close personal searches, Anti sabotage checks and passenger security.
Education
PSLE - Primary School
St Micheal's Primary School
01.1980 - 12.1986
GCE 'O' and 'N' levels - Secondary
Bo Wen Secondary
Singapore 01.1987 - 12.1992
Skills
- FATIGUE RISK MANAGEMENT( Emirates Airline Learning )
- DELEGATION( Emirates Airline Learning )
- DECISION MAKING : IMPLEMENTATION AND EVALUATION ( Emirates Airline Learning )
- INFORMATION SECURITY ( Emirates Airline Learning )
- EMPLOYEE PERFORMANCE ( Emirates Airline Learning )
- LEADERSHIP DEVELOPEMENT( Emirates Airline Learning )
- MANAGING DIFFICULT PEOPLE ( Emirates Airline Learning )
- TEAM COMMUNICATION ( Emirates Airline Learning )
- HOW TO DESIGN AND DELIVER TRAINING PROGRAMS ( LinkedIn certification )
- FINDING YOUR LEADERSHIP PURPOSE BY DOUG CONANT( LinkedIn certification )
- ART OF LEADERSHIP ( LinkedIn certification )
- MINDSET AND STRATEGIES FOR NEGOTIATION SUCCESS ( LinkedIn certification )
- CUSTOMER EXPERIENCE (CX) FOUNDATIONS ( LinkedIn certification )
- CERTIFICATE IN HOSPITALITY LEARNING ( EHL Advisory Services / Emirates Airlines
Personal Information
Timeline
Flight purser
Emirates Airlines
10.2002 - 11.2024
Cabin crew member
United Airlines
09.2000 - 09.2002
Police officer
SATS Police
07.1997 - 09.2000
GCE 'O' and 'N' levels - Secondary
Bo Wen Secondary
01.1987 - 12.1992
PSLE - Primary School
St Micheal's Primary School
01.1980 - 12.1986
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