Winnie Ng
Singapore
Summary
Goal-oriented manager with distinguished experience in both the tech and beauty industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Group Sales Manager
Skin Labo Pte Ltd
6 2023 - Current
- Group Manager to 3 outlets (Jurong, Marine Parade and Kovan), assist the outlets to provide sales consultation and services to our customers
- Motivate and drive staff to achieve Individual and Outlet Sales sales targets
- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
- Ensure frontline staff are well-trained in service delivery, sales techniques, and product knowledge
- Source for new sales opportunities
- Analyzing Sales Data(s)
- Administer all targets, prepare and implement plans for all new businesses, and manage contracts
- Reason for Leaving: The Company's structures are not as they described
- Seeking for a better working environment
- Last drawn: Basic $7,000 + 3% Commission (Each outlet 3%) or Guaranteed Pay of $12,000 if my total pay hits under $12,000.
Sales, Team Lead
Staffany Private Limited
11.2020 - 06.2023
- Roster management software for F&B by StaBAny
- A cloud-based employee workforce management
- Set up sales budgets
- Find prospects and leads
- Decide on price schedules and rebates
- Resolve sales and service problems
- Stay up to date with the latest sales trends and best practices
- Analyze current sales strategy and suggest solutions for improvement
- Understand all the prospects needs, problems or wants
- Set up sales projections for 4 salesperson under me
- Reason For Leaving: 2 years contract is up
- Last drawn: Basic $6,600 + 15% Commission
- Jurong Monthly Target achieve: $150K - $200K average.
Country Head, Singapore & Hong Kong
HR Easily Pte Ltd
10.2016 - 11.2020
- HR Management System, Cloud Solution
- Overachieved quarterly targets by 150%
- Set up sales budgets
- Find prospects and leads
- Learn details about our products and services
- Understand all the prospects needs, problems or wants
- Analyze current sales strategy and suggest solutions for improvement
- Meet with potential clients and act as their consultant
- Recruit, hire and train new sales representatives
- Consult with sales and marketing team to ensure efficiency
- Identify most important sales KPIs
- Reason For Leaving: Company's facing financial issues.
Outlet Manager
Beauty One International
11.2009 - 09.2016
- Victoria Facelift /
- New York Skin Solutions
- Maintain updated client records (e.g
- Contact details and treatments)
- Provide guidelines to clients on how to take care of their skin
- Recommend and explain skin softening and lubricating products to enhance and restore the natural appearance
- Give clients facials using specific lotions and creams
- Request supplies, equipment, or services that are required
- Communicates with clients in order to provide the requested services
- Took care of 15 beauticians, with 95% of them overachieving their monthly sales targets by 35% (14/15)
- Responsible for beauty care maintenance of customers
- I consistently received excellent reviews from customers for delivering outstanding service
- I contributed to the profitable operation of this retail business by displaying exceptional sales and customer service skills.
Education
Bachelor of Business -
Murdoch University
07.2016 - 05.2017
Skills
- Problem Solving Skills
- Critical Thinking Skills
- Flexibility
- Communication Skills
- Organization Skills
- Responsibility
- Negotiation
- Attention to Detail
- Teamwork
- Sales process
- Customer Billing
Timeline
Sales, Team Lead
Staffany Private Limited
11.2020 - 06.2023
Country Head, Singapore & Hong Kong
HR Easily Pte Ltd
10.2016 - 11.2020
Bachelor of Business -
Murdoch University
07.2016 - 05.2017
Outlet Manager
Beauty One International
11.2009 - 09.2016
Group Sales Manager
Skin Labo Pte Ltd
6 2023 - Current
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