Wing Nie Chai
Summary
Highly organized and detail-oriented, successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.
Overview
18
18
years of professional experience
Work History
Director
Connect3 Workshop Pte Ltd
Singapore
11.2017 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Claims Manager
Lexbuild Auto & Trading Pte Ltd
Singapore
11.2005 - 02.2017
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained claims data in company systems.
Education
No Degree - Business Administration And Management
ITE Clementi
Clementi12.2001
Skills
- Scene Continuity
- Financial Management
- Organizational Development
- Financial Reporting
- Crisis Management
- Issue Resolution
- People Management
- Rules and Regulations
- Verbal and Written Communication
- Company Guidelines
- Contract and Vendor Management
- Capital Spending
- Hiring and Retention
- Administrative Support
- Recruiting and Hiring
- Task Delegation
- Coordinate Projects
- Manage Personnel
- Manage Financing
- Budgetary Controls
- Plan Schedule
- Networking
- Production Processes
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Director
Connect3 Workshop Pte Ltd
11.2017 - Current
Claims Manager
Lexbuild Auto & Trading Pte Ltd
11.2005 - 02.2017
No Degree - Business Administration And Management
ITE Clementi