Wing Nie Chai
Summary
Highly organized and detail-oriented, successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.
Overview
18
18
years of professional experience
Work History
Director
Connect3 Workshop Pte Ltd
11.2017 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Claims Manager
Lexbuild Auto & Trading Pte Ltd
11.2005 - 02.2017
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained claims data in company systems.
Education
No Degree - Business Administration And Management
ITE Clementi
Clementi12.2001
Skills
- Scene Continuity
- Financial Management
- Organizational Development
- Financial Reporting
- Crisis Management
- Issue Resolution
- People Management
- Rules and Regulations
- Verbal and Written Communication
- Company Guidelines
- Contract and Vendor Management
- Capital Spending
- Hiring and Retention
- Administrative Support
- Recruiting and Hiring
- Task Delegation
- Coordinate Projects
- Manage Personnel
- Manage Financing
- Budgetary Controls
- Plan Schedule
- Networking
- Production Processes
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Director
Connect3 Workshop Pte Ltd
11.2017 - Current
Claims Manager
Lexbuild Auto & Trading Pte Ltd
11.2005 - 02.2017
No Degree - Business Administration And Management
ITE Clementi
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