Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wing Choy Loke

Summary

Dynamic Inflight Manager at Singapore Airlines, recognized for enhancing customer satisfaction through exceptional service and effective team collaboration. Leveraged strong multitasking abilities and attention to detail to manage high-volume dining experiences, resulting in increased guest loyalty. Proficient in compliance monitoring and conflict resolution, ensuring a safe and enjoyable environment for all passengers.

Professional with solid background in inflight operations management and proven ability to enhance passenger experience and ensure safety compliance. Adept at team collaboration, fostering positive work environment, and adapting to changing needs to achieve results. Strong skills in leadership, conflict resolution, and operational efficiency, with focus on delivering exceptional service and reliability.

Diligent Desired Position with strong background in overseeing cabin crew operations. Successfully managed inflight services, ensuring compliance with safety regulations and delivering exceptional passenger experiences. Demonstrated ability to lead teams and handle emergency situations with composure.

Experienced with inflight service management and crew leadership. Utilizes excellent communication and problem-solving skills to ensure smooth operations. Track record of maintaining high safety standards and delivering exceptional passenger experiences.

Overview

35
35
years of professional experience

Work History

Inflight Manager

Singapore Airlines Pte Ltd
03.1990 - 02.2025
  • Provided exceptional customer service to ensure guest satisfaction during dining experiences
  • Accurately took and processed food and beverage orders using point-of-sale systems
  • Maintained cleanliness and organization of dining area to uphold resort standards
  • Collaborated with kitchen staff to expedite order delivery and address special requests
  • Assisted in training new team members on service protocols and menu knowledge
  • Implemented suggestions for improving workflow efficiency during peak service hours
  • Resolved guest inquiries and concerns promptly to enhance overall dining experience
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Promoted specials or upsold items to increase average check amount.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Education

Post-Baccalaureate Diploma - Marine Engineering

Singapore Polytechnic
Singapore
07.1987

Skills

  • Grooming standards
  • Team management
  • Passenger assistance
  • Crew coordination
  • First aid proficiency
  • Flight safety
  • Policy enforcement
  • Staff scheduling
  • Language skills
  • Compliance monitoring
  • Emergency procedures
  • Organizational leadership
  • Safety management
  • Personnel management
  • Personnel supervision
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Safety audits
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Safety procedures
  • Security procedures
  • Team building
  • Reporting skills
  • Task prioritization
  • Self motivation
  • Crew training
  • Interpersonal skills
  • Analytical thinking
  • Operational planning
  • Conflict resolution
  • Training and development
  • Goal setting
  • Risk assessment
  • Professionalism
  • Interpersonal communication
  • Training leadership
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Operations planning
  • Quality assurance
  • Project management
  • Field support
  • Training coordination
  • Crew management
  • Crisis management
  • Performance evaluation
  • Emergency response
  • Records management
  • Professional demeanor
  • Problem-solving aptitude
  • Performance management
  • Stress management
  • Crew scheduling
  • Communications management
  • Logistics management
  • Resource management

Languages

French
Elementary (A2)

Timeline

Inflight Manager

Singapore Airlines Pte Ltd
03.1990 - 02.2025

Post-Baccalaureate Diploma - Marine Engineering

Singapore Polytechnic

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Wing Choy Loke