Winfred Lam

Experience:

• Scratch Programming (Admiralty Secondary School).
• Introduction to Python using Potato Pirates (Jurong West Secondary School).

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Managed customer account details with accuracy and confidentiality, ensuring the protection of sensitive personal information.
• Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
• Consistently received positive feedback from both customers and peers regarding exemplary service provision and problem-solving capabilities.
• Collaborated closely with team members to address complex issues and deliver seamless service.

• Supported daily operations with efficient task management, contributing to overall office productivity and organization.
• Utilized advanced software programs (Tableau, Postman, Microsoft API) to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
• Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
• Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
• Created visually appealing presentations for department meetings, effectively conveying critical information to attendees.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Received multiple instances of commendations for excellent service quality from customers.