Wina Xie
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Caffe Beviamo
05.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
The Oyster Bank
11.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cafe Manager
Orange & Teal
05.2023 - 11.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Restaurant Manager
Overworked Gastrobar
08.2022 - 05.2023
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
F&B Executive
The Forage Cafe
10.2020 - 11.2021
- Monitored office supplies by checking inventory and placing orders.
- Trained new team members on company procedures, customer service and issue resolution.
- Designed employee work schedules to address complete operational needs.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Cafe Manager
See You Latte
04.2020 - 10.2020
- Setup new Cafe, such as purchasing equipment, setup bar counter, design bar layout, R&D.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
Shift Supervisor, Store Manager
Starbucks Coffee
03.2015 - 02.2020
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Completed store opening and closing procedures and balanced tills.
Skills
- P>Inventory control and record keeping
- P>Recruitment
- P>Business operations expertise
- P>Staff Scheduling
- P>Passion for customer satisfaction
- P>Point of Sale (POS) system operation
- P>Performance improvement
- P>Beverage preparation
- P>Menu memorization
- P>New hire training
- P>Fluent in English, Mandarin
Timeline
Assistant Store Manager
Caffe Beviamo
05.2024 - Current
Assistant Manager
The Oyster Bank
11.2023 - 05.2024
Cafe Manager
Orange & Teal
05.2023 - 11.2023
Restaurant Manager
Overworked Gastrobar
08.2022 - 05.2023
F&B Executive
The Forage Cafe
10.2020 - 11.2021
Cafe Manager
See You Latte
04.2020 - 10.2020
Shift Supervisor, Store Manager
Starbucks Coffee
03.2015 - 02.2020