WIN KHAI
Summary
Results-driven Operations Manager with a proven track record in streamlining processes and enhancing team performance. Skilled in cost-saving measures and staff development, dedicated to improving customer satisfaction.
Overview
31
31
years of professional experience
Work History
Operations Manager
WIN AND WIN LANDSCAPE PTE LTD
07.2010 - Current
- Streamlined daily operations, enhancing workflow efficiency across multiple project sites.
- Implemented cost-saving measures, reducing operational expenses while maintaining service quality.
- Developed training programs for staff, improving team performance and customer satisfaction.
- Managed vendor relationships, ensuring timely delivery of materials and equipment for projects.
- Conducted regular site inspections, identifying areas for process improvement and compliance adherence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Maintenance Manager
Seacare Landscape Pte Ltd
52, Chin Swee Road, Singapore
08.2008 - 07.2010
- Led team in executing landscape design projects, ensuring quality and adherence to client specifications.
- Developed and implemented strategies to optimize operational efficiency across multiple landscaping projects.
- Managed budgets and resources, reducing costs while maintaining project quality and timelines.
- Mentored junior staff, fostering skill development and enhancing overall team performance.
- Oversaw maintenance operations for facility, ensuring compliance with safety regulations and industry standards.
- Developed and implemented preventive maintenance programs to enhance equipment reliability and performance.
- Managed a team of technicians, providing training and support to improve skill sets and operational efficiency.
Assistant Manager /Horticulture Specialist
Nature Landscapes Pte Ltd
11.2005 - 08.2008
- Coordinated project schedules and resource allocation to ensure timely completion of landscaping projects.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Managed client communications to understand project requirements and expectations, fostering strong relationships.
- Analyzed operational workflows to identify inefficiencies, implementing process improvements that streamlined operations.
- Supervised Plant Display events
Supervisor Accommodations
Sentosa Leisure Management
08.2002 - 01.2005
- Supervised daily operations, ensuring compliance with safety standards and operational procedures.
- Mentored team members, fostering professional development and enhancing service quality.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Implemented training programs, elevating staff performance and customer service outcomes.
- Plan, organise and execute daily work schedule
- Identify work deficiencies and make recommendations for improvements
- Liaise with internal and external contractors to rectify operational issues
Event Support Officer
Sentosa Leisure Management Pte Ltd
11.1994 - 08.2002
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Developed training programs for staff, enhancing performance and service quality.
- Implemented process improvements, reducing operational bottlenecks and increasing efficiency.
- Coordinated event logistics, ensuring seamless execution of activities for guests.
- Coordinated operations with other emergency service groups.
Education
No Degree - Pesticide Operator's Certificate
AVA
Bachelor of Science - Agriculture / Horticulture
Institute of Agriculture
Yezin, Myanmar11-1992
No Degree - Certified Arborist
International Society of Arboriculture
United States Of America12-2007
No Degree - DIPLOMA IN SUPERVISORY MANAGEMENT
PSB Academy
10-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
WIN AND WIN LANDSCAPE PTE LTD
07.2010 - Current
Maintenance Manager
Seacare Landscape Pte Ltd
08.2008 - 07.2010
Assistant Manager /Horticulture Specialist
Nature Landscapes Pte Ltd
11.2005 - 08.2008
Supervisor Accommodations
Sentosa Leisure Management
08.2002 - 01.2005
Event Support Officer
Sentosa Leisure Management Pte Ltd
11.1994 - 08.2002
No Degree - Pesticide Operator's Certificate
AVA
Bachelor of Science - Agriculture / Horticulture
Institute of Agriculture
No Degree - Certified Arborist
International Society of Arboriculture
No Degree - DIPLOMA IN SUPERVISORY MANAGEMENT
PSB Academy