Hoe Jun Wei Wilson Alexander
Summary
Eloquent and perceptive educator with solid record of accomplishment in attaining and surpassing targets during 6-year career. Well-informed of trends in education to maintain modern, efficient pedagogies meeting needs of diverse students. Strong relationship-builder with decisive approach to solving organisational problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Education Officer
Ministry Of Education, Singapore
07.2013 - 07.2023
- Utilized various assessment tools to measure student growth over time accurately, informing future instructional decision-making processes effectively.
- Developed engaging lessons and activities that enhanced students' understanding of key concepts while promoting collaboration among peers.
- Contributed to the development of school-wide curriculum standards, ensuring alignment with MOE requirements for education.
- Implemented data-driven teaching techniques to identify areas of improvement in student performance and adjust lesson plans accordingly.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Collaborated with fellow educators on interdisciplinary projects, fostering a cohesive educational experience for all students involved.
- Promoted a positive learning environment through effective classroom management and clear communication with parents and colleagues.
- Developed strong communication and organizational skills through working on group projects.
Customer Service Officer
Ministry Of Defence
05.2011 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Trained staff on operating procedures and organisational services.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Front Desk Customer Service Representative
StarHub
01.2011 - 03.2011
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Education
Nanyang Technological University
Singapore05.2017
Skills
- Literacy development
- Teaching strategies
- Individualized Learning Plans
- Student assessment
- Student Engagement
- Parent-Teacher Communicationw
Accomplishments
- Collaborated with team of 2 in the presentation of model lessons at a educational technology conference (ICTLT 2018) in Singapore.
Certification
- Certified TESOL/TEFL teacher, World Tesol Academy
- Customer Service Excellence Training, WSQ
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
General Education Officer
Ministry Of Education, Singapore
07.2013 - 07.2023
Customer Service Officer
Ministry Of Defence
05.2011 - 03.2023
Front Desk Customer Service Representative
StarHub
01.2011 - 03.2011
Bachelor of Arts - Education
Nanyang Technological University
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