Wilson Chang
Singapore
Summary
Dedicated Product Owner with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Product Owner
Singapore Telecommunication Private Limited
04.2024 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Product owner of MySingtelApp
Business Analysis
Singapore Telecommunications Private Limited
05.2023 - 04.2024
- Work closely with stakeholders to gather, analyze, and translate business requirements into user stories and acceptance criteria.
- Assist in prioritizing these user stories based on business value, urgency, and dependencies, ensuring that the team focuses on delivering the most valuable features first.
- Act as a bridge between the stakeholders (such as customers, end-users, and business leaders) and the development team. They ensure that stakeholder requirements and feedback are effectively communicated and understood by the team.
- Facilitate regular communication and feedback sessions with stakeholders to ensure that the product development aligns with user needs and business goals.
- Support Agile Ceremonies such Sprint Planning, Daily Stand-ups and Sprint Reviews
- Business Analyst for GOMO and HEYA product sales channel
Project Management Manager
Singapore Telecommunications Private Limited
8 2015 - 05.2023
- System Operations And Project Management Manager, Analyse business needs and understand business requirements to enhance system functionalities to suit business needs Analyse operation requests and organize both logical and value-added end to end flow to ensure business needs are met Track and Manage incidents and solicit with IT for Root Cause analysis and fixes Provide System or Process workaround for management team if system fix is not provided in time Provide statistics and evaluation input to management team for business decision making Manage Project cost and timeline with available resources on hand Stakeholder management Gather requirements from stakeholders for project purposes Ensure project timeline are align with different BU through coordination between operations, IT and vendor
- Plan and strategise during different phase of project cycle
- Project management experience in Workforce Management system(WFM), Fault management System(FMS) and mobile customer service resolution system(CSR)
Sales Assistant
Bricks World Private Limited
09.2011 - 01.2015
- General Cashier duties Answer queries from customer on different products Arranging stocks, stock take and replenish of stock when stocks are low Responsible for daily opening and closing
Procurement Assistant
Marina Bay Sands
07.2012 - 09.2012
- Work involves initiating purchase requests and keeping track of the purchase stage Contact with vendors regarding orders and merchandise Keep tracks of quotations and negotiate with vendors Upload documents of quotations into SAP Works with SAP software in creating material codes for requestors to raise in SAP
Education
Bachelor of Science - Computer And Information Sciences
University of London - Singapore
06.2011 - 05.2015
Skills
Product Owner
Agile Methodology
User Story Creation
Business Analysis
Project Management
Microsoft Office
Good
Good
Very Good
Timeline
Product Owner
Singapore Telecommunication Private Limited
04.2024 - Current
Business Analysis
Singapore Telecommunications Private Limited
05.2023 - 04.2024
Procurement Assistant
Marina Bay Sands
07.2012 - 09.2012
Sales Assistant
Bricks World Private Limited
09.2011 - 01.2015
Bachelor of Science - Computer And Information Sciences
University of London - Singapore
06.2011 - 05.2015
Project Management Manager
Singapore Telecommunications Private Limited
8 2015 - 05.2023
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