Willy Lim
Singapore PR
Summary
Results-driven Business Analyst and Project/Product Manager with 9 years of experience in diverse industries. Spearheaded product initiatives and optimized performance through collaboration with cross-functional teams. Demonstrated expertise in stakeholder management and project oversight, applying analytical skills and strategic thinking to enhance organizational success.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Product Manager
NTUC First Campus Pte Ltd
11.2022 - Current
- Facilitate communication between vendors, business users, and internal teams to ensure alignment throughout project lifecycles.
- Contribute to full project process involving requirement gathering, system analysis, SIT, UAT testing, implementation, and post-launch support.
- Engage with stakeholders to establish and document business and product requirements (BRD & PRD), transforming into functional specifications and user stories.
- Design informative and persuasive presentation materials to enhance stakeholder communication and project updates.
- Partner with development team to formulate and deploy solutions that maintain technical viability and support business aims.
- Lead development team with agile methodology, focusing on sprint planning, backlog refinement, and retrospectives.
- Manage cross-functional team alignment, track deliverables effectively, and control project risks to secure timely and exceptional delivery.
- Proactively detect workflow inefficiencies and participate in continuous process advancement initiatives.
- Managed cross-functional teams to execute and release innovative educational products within established timelines.
- Performed market research and assessed user feedback to improve product features effectively.
- Adopted agile methodologies to streamline product development workflows increasing team efficiency
- Coordinated with stakeholders to define product vision and roadmap harmonizing aims with market expectations.
Business Analyst
NEC Asia Pacific Pte Ltd
07.2019 - 11.2022
- Acted as a key liaison between vendors, clients, and internal teams to ensure smooth communication and alignment on system requirements and project deliverables.
- Delivered training sessions to existing clients and internal team members, ensuring effective system usage and knowledge transfer.
- Participated in the full project lifecycle including requirements definition, system design, SIT and UAT testing, implementation, and ongoing support.
- Provided first-level support to clients, addressing system-related issues and escalating where necessary.
- Prepared comprehensive documentation including Operations Manuals, User Guides, meeting minutes, and monthly reports for clients.
- Collected, consolidated, and analyzed business and operational data using SQL to support system enhancements and decision-making.
- Collaborated with the development team to conduct system analysis during the design phase, ensuring functional and technical feasibility.
- Maintained strong working relationships with key accounts including SPF DNA Lab, MHA/HTIL Lab, and HSA.
System Analyst
Integrated Health Information Systems
04.2018 - 04.2019
- Served as the single point of contact between vendors and end-users for the Singapore Pharmacy System (iPharm) project.
- Managed system implementation and enhancements across key hospitals, including Tan Tock Seng Hospital, Ang Mo Kio Hospital, Khoo Teck Puat Hospital, and NUH.
- Performed System Integration Testing (SIT) and User Acceptance Testing (UAT) for both new and existing pharmacy systems.
- Conducted system training for pharmacists to ensure smooth adoption and effective use of the platform.
- Involved in system analysis and provided practical solutions to meet user and business needs.
- Managed projects using the Software Development Life Cycle (SDLC) methodology, coordinating with cross-functional teams to ensure timely delivery and quality outcomes.
Business Analyst
Enterprise Advanced System Intelligence Pte Ltd
05.2017 - 03.2018
- Liaised with clients and internal teams to align requirements for POS solution projects, facilitating clear communication and collaboration.
- Facilitated training, Proof of Concept (POC), and User Acceptance Testing (UAT) sessions, enhancing client understanding and engagement with solutions.
- Managed comprehensive POS solution deployments, overseeing data preparation, software configuration, hardware setup, installation, and testing to ensure successful implementation.
- Performed software and hardware testing to ensure system reliability, functionality, and user readiness.
- Delivered training, Proof of Concept (POC), and User Acceptance Testing (UAT) sessions for new, existing, and prospective clients.
- Supported key clients including Ang Mo Supermarket, Rock Productions, and NHG Polyclinics.
Education
Bachelor of Computer Science - Computer Security
University Teknikal Malaysia Melaka
Malacca, Malaysia02-2017
PMR, SPM, STPM -
SMJK (C) Chung Hwa
Kelantan, Malaysia12-2012
Skills
- Product roadmaps
- Requirements Gathering
- Stakeholder Management
- Project Management
- Agile & Scrum Methodology
- Cross-functional Collaboration
- JIRA
- SQL
- User Documentation
- Google Suites / Microsoft Office
- Client Relationship Management
Interests
Traveling, Cooking, Gardening, Networking
Hobbies
Traveling, Cooking, Gardening, Networking
Timeline
Product Manager
NTUC First Campus Pte Ltd
11.2022 - Current
Business Analyst
NEC Asia Pacific Pte Ltd
07.2019 - 11.2022
System Analyst
Integrated Health Information Systems
04.2018 - 04.2019
Business Analyst
Enterprise Advanced System Intelligence Pte Ltd
05.2017 - 03.2018
Bachelor of Computer Science - Computer Security
University Teknikal Malaysia Melaka
PMR, SPM, STPM -
SMJK (C) Chung Hwa