WILLIE JAN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication to build strong customer relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Avon Services Pte Ltd
09.2022 - 07.2025
- Provide porter service for customer's luggage.
- Give correct and accurate information to customers.
- Foster positive customer service culture.
- Provide wheelchair service to customers.
Sales and Marketing Associate
Shapetheforms Pte Ltd.
01.2012 - 08.2022
- Provide excellent customer service and resolving issues promptly.
- Liaise closely with operations department ensuring seamless delivery of products and services.
- Organize trade shows and promotional events to generate leads.
- Follow through with leads to close sales.
- Build relationships with customers for long term business growth.
- Serve customers with knowledgeable and friendly support.
Education
Academic Studies
Queenstown Secondary School
Skills
- Customer service
- Problem solving
- Relationship building
- Complaint handling
- Customer satisfaction
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Order processing
- Coordination
Timeline
Customer Service Representative
Avon Services Pte Ltd
09.2022 - 07.2025
Sales and Marketing Associate
Shapetheforms Pte Ltd.
01.2012 - 08.2022
Academic Studies
Queenstown Secondary School
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