PhD candidate at Singapore University of Technology and Design, Engineering Product Development Pillar (expected to complete by April 2024). Experienced in codesign research methodology and design innovation methods that can be applied across business, social and government sectors. Developed a codesign methodology to support designers and foster community trust. Aims to enhance public design education and drive integrated solutions using academic insight and leadership experience. With an eye for detail and a focus on efficiency, he is an experienced consultant with a successful track record and a detail-oriented team player capable of managing multiple projects. Seeking a full-time position that offers professional development and dealing with complex social and design challenges. Resourceful instructional designer with experience in e-learning and curriculum development. Skilled in creating value-added learning programs and building relationships with stakeholders. Training Specialist adept at planning and implementing training programs.
Hi, I’m
William Siew
Summary
Overview
12
years of professional experience
3
Certificates
Work History
Technology Consultancy And Design Support
Principal Consultant and Instructional Designer
03.2020 - Current
Job overview
- Engineered and implemented community care initiatives, significantly enhancing the active and confident ageing landscape through design and system thinking workshops
- Orchestrated collaborative projects with NUS and SUTD, promoting innovation and co-creation within healthcare and design communities
- Pioneered Codesign Week @ Health District with NUS, facilitating technology solutions for more inclusive communities and demonstrating leadership in cross-sector collaboration.
- Collaborated with subject matter experts to develop best practices and industry-leading methodologies.
- Conducted workshops and training sessions to improve employee knowledge of best practices.
- Conducted in-depth data analysis to identify areas of improvement and opportunities for growth.
- Participated in industry conferences, staying up-to-date on current trends and emerging technologies.
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
Fujitsu Singapore
Solution Architect
06.2019 - 09.2019
Job overview
- Devised proposal for tender submission, directly contributing to enhanced student experiences and operational efficiencies in educational institutions
- Assessed systems solutions for higher learning institutes and polytechnics in student experience and learners’ support.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Established strong relationships with vendors to secure favorable pricing structures on hardware/software acquisitions, resulting in significant cost savings for clients.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Leveraged cloud technologies to optimize costs, improve scalability, and facilitate seamless integration across platforms.
- Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
Public Service Division
Manager, Workforce Development and Planning
11.2018 - 05.2019
Job overview
- Launched the inaugural Learning Circle for public agency leaders, sharing transformative workforce practices, emphasising continuous learning and strategic HR planning
- Developed a forward-thinking HR technology roadmap, aligning future workforce strategies with organisational goals through analytical benchmarking.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Accomplished multiple tasks within established timeframes.
- Developed detailed plans based on broad guidance and direction.
Institute for Adult Learning
Acting Team Lead, Programmes and Learner’s Support
01.2018 - 10.2018
Job overview
- Co-led WSQ programme administration, delivering over 17,000 training placements annually, showcasing effective leadership and operational management
- Piloted a 6-month survey on applicants registering for the Advanced Certificate in Training and Assessment (ACTA) at the point of online registration to determine the motivation of applicants and suitability to enrol for the course
- Supported weekly learning events to promote the micro-learning programmes focusing on workforce capabilities and addressing future trends.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
RSVP Singapore, The Centre for Senior Volunteerism
Training Centre Manager, Training and Development
07.2016 - 06.2017
Job overview
- Strengthened relationships with government agencies, volunteer organisations and funders through stakeholders’ engagement
- Co-led initiatives by senior volunteers and the department’s strategic planning in volunteer management and seniors’ training courses, centralising the organisation’s training functions
- Coordinated small group discussions and brainstorming sessions of volunteer leaders and staff to align them towards organisational goals
- Facilitated sharing of best practices and information exchange across training functions to fill the training gaps for the Volunteer Learning Centre's staff and volunteer facilitators
- Reviewed the existing operational processes and workflows for volunteer management and service improvements, e.g., course registration and counter services.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Collaborated with senior management on new initiatives to build confidence.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Singapore Police Force
Senior Police Officer, Service Delivery Department
05.2012 - 06.2016
Job overview
- Led digital transformation projects across key departments, e.g., planning and operations department, traffic police department, criminal investigation department, land divisions, etc
- Developed service training roadmap for frontline officers
- Redesigned existing service counter processes and workflows of police stations
- Benchmarked with other agencies’ service standards and processes for service excellence
- Conducted service audits and general administration duties in service planning
- Managed the department’s finance and procurement processes.
- Contributed to the creation of department policies, procedures, and guidelines that resulted in improved professionalism and effectiveness among officers.
- Served as a liaison between the department and various community groups, establishing strong partnerships that benefited both parties.
- Streamlined internal processes for better efficiency in handling cases, paperwork, and evidence management.
- Managed complex situations involving multi-agency coordination, ensuring smooth collaboration for optimal outcomes.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
Education
Singapore University of Technology and Design (SUTD)
PhD in Engineering Product Development
University Overview
Singapore University of Technology and Design (SUTD)
Master of Innovation by Design
University Overview
University at Buffalo, The State University of New York
Bachelor of Arts in Communication
University Overview
Honors: Summa Cum Laude
Nanyang Polytechnic
Diploma in Multimedia and Infocomm Technology
University Overview
Skills
Expertise in Community Engagement and Public Educationundefined
Projects And Achievements
Projects And Achievements
- Spark-a-life’s Initiative: Driving a codesign methodology for transforming community-led innovation and engagement initiative, enhancing community wellbeing and active ageing.
- Publica Service Division’s Public Sector Learning Circle: Initiated and facilitated a groundbreaking learning platform for public sector leaders, fostering a culture of innovation and continuous improvement.
- Institute for Adult Learning’s Training and Support System: Oversaw the administration of WSQ courses and master’s programmes, new technology and enhancements of learners’ registration portal and learning support systems.
- Singapore Police Force’s Digital Transformation: Played a key role in key discussions, planning and development of service roadmap for digital transformation across departments, development of police e-services implementation of unmanned Neighbourhood Police posts.
Candidate
Candidate
William Siew, 84888336, siew_william@yahoo.com, https://www.linkedin.com/in/williamsiew/, https://williamsiew.mystrikingly.com/, PhD, with expected conferment in April 2024Publications
Publications
- Harnessing mobile-based technologies for caregiving of persons with dementia, Master thesis, Singapore University of Technology and Design, Singapore, https://sutd.primo.exlibrisgroup.com/permalink/65SUTD_INST/gpms72/alma999577164802406
- Mobile technologies for ageing population with dementia in Singapore, Book chapter, Siew, W., Yuen, B., Silva, A., Design for Tomorrow—Volume 2, Chakrabarti, A., Poovaiah, R., Bokil, P., Kant, V., Springer, Singapore, https://doi.org/10.1007/978-981-16-0119-4_68
- The use of analogies and the design brief information: Impact on creative outcomes, ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering, Volume 6, Koronis, G., Casakin, H., Silva, A., Siew, W.
- Empathy mapping: Designing serious games for dementia by students, 35th Global Conference of Alzheimer’s Disease International, 9-11 June, The Kia Oval, London, Siew, W., Rai, B., Silva, A.
- Assessment of empathy markers in design for inclusive transport and persons living with dementia, Alzheimer’s Disease International Asia Pacific Regional Conference, 8-11 December, Taipei International Convention Center, Taiwan, Siew, W., Rai, B., Silva, A.
- Designing for inclusive and engaged communities, Journal of Applied Learning & Teaching, 5(2), Siew, W., Rai, B., Stone, B. R., Ho, D., https://doi.org/10.37074/jalt.2022.5.2.10
- Using likelihood ratio table and Naïve Bayes classifier method to holistically assess codesign programmes and methods, Proceedings of the Design Society, 3, 3751–3760, Siew, W., Silva, A., Rai, B., https://doi.org/10.1017/pds.2023.376
- Innovation by design: Key challenges faced by budding designers developing solutions for dementia, Design in the Era of Industry 4.0, Volume 3, Chakrabarti, A., Singh, V., Springer, Singapore, Siew, W., Silva, A., Rai, B., https://doi.org/10.1007/978-981-99-0428-0_44
- Community wellness hub playbook, Yuen, B., Chan, F., Lim, K., Siew, W., Tan, W. M., Lee Kuan Yew Centre for Innovation Cities (LKYCIC), Singapore University of Technology and Design (SUTD), and Ministry of Health Office for Healthcare Transformation (MOHT), https://lkycic.sutd.edu.sg/publications/books/community-wellness-hub-playbook/
- Point-Example-Elaborate-Link (PEEL) technique for insights translation, 36th Global Conference of Alzheimer’s Disease International, 24-26 April, Kraków, Poland, Siew, W., Rai, B., Silva, A., accepted
References
References
Available upon request.Certification
Certificate in Data Science and Analytics for Strategic Decisions, Singapore Management University
Timeline
Certificate in Data Science and Analytics for Strategic Decisions, Singapore Management University
11-2022
Principal Consultant and Instructional Designer
Technology Consultancy And Design Support
03.2020 - Current
Solution Architect
Fujitsu Singapore
06.2019 - 09.2019
Manager, Workforce Development and Planning
Public Service Division
11.2018 - 05.2019
Acting Team Lead, Programmes and Learner’s Support
Institute for Adult Learning
01.2018 - 10.2018
Advanced Certificate in Training and Assessment, Institute for Adult Learning
05-2017
Training Centre Manager, Training and Development
RSVP Singapore, The Centre for Senior Volunteerism
07.2016 - 06.2017
Certificate in System improvement Expert Programme, National University of Singapore
01-2016
Senior Police Officer, Service Delivery Department
Singapore Police Force
05.2012 - 06.2016
Singapore University of Technology and Design (SUTD)
PhD in Engineering Product Development
Singapore University of Technology and Design (SUTD)
Master of Innovation by Design
05.2020
University at Buffalo, The State University of New York
Bachelor of Arts in Communication
05.2009
Nanyang Polytechnic
Diploma in Multimedia and Infocomm Technology
05.2003
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