William Low Wei Ming
Summary
Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of Furniture market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style.
Attentive Sales Leader bringing strong sales background and demonstrated record of achievement in Retail environments. Focused on creating successful sales plans and implementation systems to enable consistent growth and brand-building customer engagement.
Overview
17
17
years of professional experience
Work History
Sales Leader
Bodesign Pte Ltd
09.2023 - Current
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
Sales Manager
BoDesign Pte Ltd
08.2020 - 08.2023
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Assistant Manager
BoDesign Pte Ltd
01.2018 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
Senior Sales Associate
BoDesign Pte Ltd
08.2014 - 12.2016
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Generated sales leads and cold called potential customers.
- Developed sales plans to increase market share, customer base and revenue.
Sales Associate
BoDesign Pte Ltd
04.2012 - 07.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Senior Associate
Inditex Group (Zara)
04.2008 - 03.2012
- Making sure efficient restocking of sales floor with the current merchandise
- Assist in accurate signage for price tags and current promotions
- Maintaining latest update of store products and promotions
- Assist in assigning task, reviewing performance and devised improvement plan for team
- Deliver excellent customer servicing for customer satisfaction during the visit to the store.
- Build strong rapport to maintain customer retention
- Assist in evaluating store layout and display with company standards to make sure effective selling
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
GCE 'N' Level - GCE 'N' Level
Serangoon Secondary School
06-2002
Skills
- Sales Target Management
- Training
- PC skills
- Microsoft Office
- Axapta
- Roomplanner
- Pipeline management
- Team management
- Sales presentations
- Territory management
- Data-driven decision making
- Relationship management
Achievements And Skills
Sales Target Management Training at SIRS, English, Chinese, Microsoft Office, Axapta, Roomplanner
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Sales Leader
Bodesign Pte Ltd
09.2023 - Current
Sales Manager
BoDesign Pte Ltd
08.2020 - 08.2023
Assistant Manager
BoDesign Pte Ltd
01.2018 - 07.2020
Senior Sales Associate
BoDesign Pte Ltd
08.2014 - 12.2016
Sales Associate
BoDesign Pte Ltd
04.2012 - 07.2014
Senior Associate
Inditex Group (Zara)
04.2008 - 03.2012
GCE 'N' Level - GCE 'N' Level
Serangoon Secondary School
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