Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
WILLIAM JOHN

WILLIAM JOHN

Cheras

Summary

Reliable and hardworking Car Wash Attendant experienced in maintaining cleanliness and order of car wash area. Knowledgeable in proper use of car wash chemicals and equipment. Offers great customer service and engagement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

car wash supervisor

speedy car wash
01.2023 - Current
  • Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
  • Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
  • Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
  • Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.

central sterile service unit

uems
01.2022 - 12.2022
  • Maximized patient outcomes through strict adherence to pre-established guidelines for managing instrumentation throughout its lifecycle – from receipt to disposal.
  • Increased overall team efficiency by maintaining open communication channels with nursing staff regarding instrument availability and turnaround times.
  • Minimized waste by effectively managing supplies inventory, accurately tracking usage, and ordering necessary items when needed.
  • Established trust among colleagues through consistent demonstration of professionalism, attention to detail, and a commitment to excellent patient care.

customer service officer

scicom
01.2019 - 12.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

bartender

babalicious
01.2018 - 12.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

aviation paint stripper

heli aviation Pte ltd
01.2016 - 12.2017
  • Handled difficult situations gracefully by deescalating conflicts between patrons or addressing inappropriate behavior promptly.
  • Exhibited adaptability in performing varied dance styles, ensuring fresh experiences for returning customers.
  • Developed excellent communication skills to interact professionally with clients and staff.
  • Improved fitness levels through consistent training sessions, contributing to overall performance quality.

Education

sekolah menengah - spm

kebangsaan perimbum
12.2008

Skills

  • Microsoft Word
  • Microsoft Excel
  • Basic Computer Knowledge
  • Energy efficiency
  • Customer service
  • Teamwork and contribution
  • Customer Service-oriented
  • Relationship building
  • Cash register operation
  • Flexible work schedule
  • Customer retention
  • Sales and upselling
  • Strong team contribution
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Continuous improvement

Languages

English
Malay
Tamil

Timeline

car wash supervisor

speedy car wash
01.2023 - Current

central sterile service unit

uems
01.2022 - 12.2022

customer service officer

scicom
01.2019 - 12.2020

bartender

babalicious
01.2018 - 12.2019

aviation paint stripper

heli aviation Pte ltd
01.2016 - 12.2017

sekolah menengah - spm

kebangsaan perimbum

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WILLIAM JOHN