Wiljean Arriesgado
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Fleet Supervisor
Kanlian Ferry Pte Ltd
01.2023 - Current
- Oversaw daily operations of the maintenance department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular toolbox meetings and encouraging open dialogue among all members.
Service Advisor
Autowelt BMW Motorrad Cebu
03.2021 - 01.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Automotive Service Technician Apprentice
Nissan Cebu Distributor
04.2019 - 06.2020
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Inspected cars to diagnose problems and perform repairs.
Automotive Technician
Cinco Auto Care
01.2016 - 04.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Instructor
Don Bosco Training Center
04.2014 - 12.2015
- Teaching students the skills and knowledge necessary to become professional mechanics and technicians in the automotive industry.
- Demonstrating proper use and maintenance of automotive tools and equipment.
- Conducting hands-on instruction on basic maintenance techniques for tune-ups, tire rotation and change oil.
- Evaluating student performance.
Education
Bachelor of Science - Industrial Technology - Automotive
Cebu Technological University
Cebu, Philippines06.2020
Associate of Science - Automotive Technology
Don Bosco Training Center
Cebu, Philippines12.2013
High School Diploma -
Madridejos National High School
Cebu, Philippines03.2013
Skills
- Excellent Communication & Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Basic Knowledge of Electronic Theory and Principles
- Working Knowledge of Electrical Engineering Concepts
- Able to Troubleshoot and Diagnose Technical Issues
- Able to read and interpret Schematic Diagrams, Drawings, and Blueprints
- Warranty Claims Process Management
- Team Leadership and Motivation
- Able to Drive Automatic & Manual Cars
- Fleet Management Expertise
Languages
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsAccomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop Fleet Maintenance System.
- Implement safety stocks of spare parts and organize storage using Kaizen & 5s methodology.
Software
Dealer Management System
MS Office
Interests
Automotive After-sales Operation
Automotive Workshop Supervisor
Automotive Warranty
Timeline
Fleet Supervisor
Kanlian Ferry Pte Ltd
01.2023 - Current
Service Advisor
Autowelt BMW Motorrad Cebu
03.2021 - 01.2023
Automotive Service Technician Apprentice
Nissan Cebu Distributor
04.2019 - 06.2020
Automotive Technician
Cinco Auto Care
01.2016 - 04.2017
Automotive Instructor
Don Bosco Training Center
04.2014 - 12.2015
Bachelor of Science - Industrial Technology - Automotive
Cebu Technological University
Associate of Science - Automotive Technology
Don Bosco Training Center
High School Diploma -
Madridejos National High School
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