Wilfritz Hutagalung
Surabaya
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
19
19
years of professional experience
Work History
Support Service Supervisor
PT. Freeport Indonesia Smelter
03.2023 - Current
- Specialization: Human Resources & General Affairs
- Facilitated communication between departments to ensure seamless coordination of support services.
Site Superintendent
PT. INDOCATER
05.2022 - 04.2023
- Specialization: Catering & Facilities Management Services
Camp Boss
PT. INDOCATER
01.2017 - 05.2022
- Specialization: Catering & Accommodation Services
- Maintained a clean, well-organized facility by overseeing maintenance tasks and scheduling routine cleaning services.
- Monitored food service operations to maintain high standards of hygiene, nutrition value, taste preferences considering dietary restrictions and allergies.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Unit Manager
PT. INDOCATER
02.2016 - 12.2016
- Specialization: Office Cleaning Drinking Service (OCDC)
Site Manager
PT. Prasmanindo Boga Utama
04.2015 - 02.2016
- Specialization: Food and Beverage service / caterer
- Inspected cleanliness of common areas and offices.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
Banquet & Restaurant Manager
Hotel Aryaduta Pekanbaru
04.2013 - 04.2015
- Specialization: Food/Beverage/Restaurant Service
- Boosted revenue growth with targeted marketing campaigns and promotional events.
- Collaborated with culinary team to design enticing menus that catered to diverse clientele preferences.
- Managed budgets efficiently, achieving cost savings without compromising service quality or guest satisfaction.
- Promoted sustainability initiatives within the operation of banquets and restaurants by implementing energy-efficient equipment upgrades and waste reduction strategies.
Project Manager
PT. Mutiara Merdeka Hotel
04.2008 - 05.2013
- Specialization: Food/Beverage/Catering Service
- Developed and initiated projects, managed costs, and monitored performance.
Jr.Shift Leader
Ibis Hotel Pekanbaru
12.2004 - 09.2007
- Specialization: Food/Beverage/Restaurant Service
Education
Diploma's Degree - Food & Beverage Management
Sekolah Tinggi Pariwista Bandung
Skills
- Problem Solving
- Scheduling Expertise
- Time Management
- Team Leadership
- Client Relations
- Safety Compliance
- Quality Control
- Customer Relations
Accomplishments
- Awareness ISO 9001:2015 by PT. Indocater, Jakarta, Indonesia.
- Sea Survival Course by PT. Omega Tranindo Mandiri, Bogor, West Java, Indonesia.
- Occupational Health and Safety Expert Training (AK3U) by PT. SAFETRA, Jakarta, Indonesia.
- Pelatihan Sistem Kerja Aman (SIKA) by PHE OSES, Jakarta, Indonesia.
- Food Safety Hygiene and Sanitation for Food Handler at Department of Health the Special Capital Territory of Jakarta, Indonesia.
- Training Awareness of 5S, KPC Indonesia, Jakarta, Indonesia.
- Rear Object Training Class, PT. EnerTech Indonesia, Jakarta, Indonesia.
- Basic Sea Survival (BSS) Training from PT. Indosafe Pratama, Jakarta.
- English Proficiency Test for International Communication Score Card at Lembaga TOEFL Indonesia, Pekanbaru, Indonesia.
- Fundamental Safety Work Practice (FSWP) PT. Chevron Pacific Indonesia, Minas – Riau, Indonesia.
- Food Safety Hygiene and Sanitation Training at Department of Health Mandau, Duri – Riau Indonesia.
- Food Safety Training at Mutiara Merdeka Hotel Pekanbaru, Riau, Indonessia.
Personal Information
- Age: 41 years old
- Nationality: Indonesia
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
References
- Arif B. Prakosa, General Manager, Royal Palm Hotel & Convention Center, Jakarta, Indonesia
- Anang Sutono, Former Director, Sekolah Tinggi Pariwisata Bandung (Bandung National Institute of Tourism), Bandung, West Java
Interests
- Public speaking
- Mentoring and coaching
- Travelling
- Team sports
- Listening to music
Awards
- Best Employee of the Month Ibis Hotel Pekanbaru 2005
- Best Employee of the Year Ibis Hotel Pekanbaru 2005
- Teladan Award from PT. Chevron Pacific Indonesia 2011
- Terimakasih Award from PT. Chevron Pacific Indonesia 2012
Timeline
Support Service Supervisor
PT. Freeport Indonesia Smelter
03.2023 - Current
Site Superintendent
PT. INDOCATER
05.2022 - 04.2023
Camp Boss
PT. INDOCATER
01.2017 - 05.2022
Unit Manager
PT. INDOCATER
02.2016 - 12.2016
Site Manager
PT. Prasmanindo Boga Utama
04.2015 - 02.2016
Banquet & Restaurant Manager
Hotel Aryaduta Pekanbaru
04.2013 - 04.2015
Project Manager
PT. Mutiara Merdeka Hotel
04.2008 - 05.2013
Jr.Shift Leader
Ibis Hotel Pekanbaru
12.2004 - 09.2007
Diploma's Degree - Food & Beverage Management
Sekolah Tinggi Pariwista Bandung
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