Wilfred Ong
Summary
Personable and well-spoken Deputy Manpower Officer with 2 years of experience in customer service and human resources. Detail-oriented team player with strong organisational skills and willingness to learn. Always ready to attend to customers' needs and build good relations to create a pleasant experience.
Overview
4
4
years of professional experience
Work History
Deputy Manpower Officer
MINDEF
12.2022 - 11.2023
- Led team of 5 to manage 600-strong organisation.
- Oversaw human resources operations using Microsoft Office, including promotions, welfare claims, payroll matters and advancement courses.
- Resolved queries by liaising with relevant parties and closing communication loops.
- Achieved Band 1 in annual HR audit.
Sales Promoter
Team Green
10.2019 - 12.2019
- Engaged with over 100 customers per day during festive season and recommended specific products to customers while resolving enquiries.
- Packed and coordinated deliveries for online purchases, ensuring quality control.
- Updated inventory list and validated cash registers daily.
- Maintained lively atmosphere by organising displays and planning decorations.
Restaurant Waiter
Wimbly Lu
07.2019 - 08.2019
- Waited over 50 tables per day, answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
LLB - Law
National University of Singapore
469G Bukit Timah Road12.2027
Skills
- Approachable
- Attention to Detail
- Customer Service
- Communication skills
- Inventory Management
- Proficient in Microsoft Office
- Housekeeping
- Customer Relations
- Quality Management
- Operations Oversight
- Team Player
- Bilingual
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Deputy Manpower Officer
MINDEF
12.2022 - 11.2023
Sales Promoter
Team Green
10.2019 - 12.2019
Restaurant Waiter
Wimbly Lu
07.2019 - 08.2019
LLB - Law
National University of Singapore
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