Wilfred Ho
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Asahi Asia Pacific Pte Ltd
04.2021 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Liaising with overseas supplier
Customer Service Manager
Tele-Centre Services Pte Ltd
02.2020 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction.
- Actively listened to customers, handled concerns quickly, followed through with customers requests to resolve problems.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Kept accurate records to document customer service actions and discussions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Care Officer
Tele-Centre Services Pte Ltd
09.2019 - 01.2020
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Communicated with customers to identify needs and expectations.
Education
BBA - Business Analytics
Singapore University of Social Science
SingaporeBBA - Bachelor Business Studies in Business With Law
University College Dublin
Singapore06.2016
Diploma In Commerce - Diploma In Commerce ( Marketing Management )
Kaplan
Singapore11.2014
Skills
- Customer Communication
- Data Entry
- Product and Service Sales
- Administrative Documentation
- Handling Complaints
- Adaptable to Changing Demands
- Strong enthusiasm
- Issue Resolution
- Contract Preparation
- Customer Service
- Sales consultation
- Client Service
Languages
English
Timeline
Sales Coordinator
Asahi Asia Pacific Pte Ltd
04.2021 - Current
Customer Service Manager
Tele-Centre Services Pte Ltd
02.2020 - 03.2021
Customer Care Officer
Tele-Centre Services Pte Ltd
09.2019 - 01.2020
BBA - Business Analytics
Singapore University of Social Science
BBA - Bachelor Business Studies in Business With Law
University College Dublin
Diploma In Commerce - Diploma In Commerce ( Marketing Management )
Kaplan
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